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The Westin Cozumel

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Cozumel

Outdoor banquet area
2 restaurants, breakfast, lunch served; local and international cuisine
Outdoor treatment area, sauna, steam room, body treatments, body wraps
Lobby
Exterior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Playa San Juan
    3 min drive
  • Villa Maya
    4 min drive
  • Los Cinco Soles
    5 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    10 min drive

Room options

View all photos for Classic Room, 2 Queen Beds, Balcony (Balcony)

Classic Room, 2 Queen Beds, Balcony (Balcony)

Classic Room, 2 Queen Beds, Balcony (Balcony)

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony (Balcony)

Classic Room, 1 King Bed, Balcony (Balcony)

Classic Room, 1 King Bed, Balcony (Balcony)

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Beach/ocean view

Studio Suite, 1 King Bed, Oceanfront

  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Beach/ocean view

Presidential Suite, 1 Bedroom

  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

Beach/ocean view

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cozumel

Located in Cozumel (Zona Hotelera Norte), The Westin Cozumel is within a 10-minute drive of Benito Juarez Park and Punta Langosta Pier. .This beach resort is 3.5 mi (5.6 km) from San Miguel Church and 4.8 mi (7.7 km) from Stingray Beach.
View more Resorts in CozumelOpens in a new window

What's nearby

  • Cozumel Maritime Terminal - 6 min drive - 4.9 km
  • Benito Juarez Park - 6 min drive - 5.4 km
  • Punta Langosta Pier - 6 min drive - 5.6 km
  • San Miguel Church - 7 min drive - 5.6 km
  • Stingray Beach - 9 min drive - 7.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Islands Beach Club - ‬6 min walk
  • ‪Marimex - ‬8 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬7 min walk
  • ‪Tequila Beach Club Cozumel - ‬15 min walk

About this property

The Westin Cozumel

Beachfront resort with calming spa services
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 152 guestrooms featuring iPod docking stations and LED televisions. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Cuzamil, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning.
Cuzamil - This restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Las Gaviotas - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Snack - This poolside bar serves light fare only. Open daily.
El Cielo - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - lobby lounge.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily: USD 20 per person
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cuzamil
  • Las Gaviotas
  • Snack
  • El Cielo

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 119
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 51
  • Hand-held shower head
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Transfer shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 109
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 43-inch LED TV
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 339 out of 590 reviews" "
Rating 8 - Good. 131 out of 590 reviews" "
Rating 6 - Okay. 58 out of 590 reviews" "
Rating 4 - Poor. 31 out of 590 reviews" "
Rating 2 - Terrible. 31 out of 590 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

6/10 Okay

Michael

Stayed 3 nights in Jul 2024

10/10 Excellent

Randell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
This place ia now my Cozumel go to.
Stayed 1 night in Aug 2024

10/10 Excellent

Kiyoshi, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Marlise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the beach area and snorkeling . Beautiful sea life . The pool on the roof for adults was amazing refreshing and very clean and quiet . Will be back 2 nd time staying here . Friendly staff also .
Stayed 7 nights in Jul 2024

8/10 Good

HIDROILIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Bernadette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Elsewhere
Pros: Nice beach with snorkeling ability Cons: Lacks entertainment, service delays (there were only two other people in the restaurant and took almost an hour to get our food) and good luck with ordering room service (takes 2 hours), room was cleaned once during our stay which left us with no towels, towel shortages, not enough beach umbrellas, and food quality is not the greatest for the high prices charged.
Stayed 4 nights in Jul 2024

10/10 Excellent

ALAIN

Stayed 2 nights in Jul 2024

6/10 Okay

Jackie

Liked: Cleanliness, property conditions & facilities
Yes, we were really dissapointed in the food this time around, the only thing good was Breakfast, the Main indoor eating area was only open every other night, they must have a new chef with different thoughts than ours on what choices there was to pick from.
Stayed 9 nights in Jul 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Needed to change the menu up a bit, but overall food was good though. Facility was clean.
Stayed 9 nights in Jul 2024

10/10 Excellent

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.. excellent service
Hotel looks big but is not .. perfect place if you want a kind of quiet hotel… service is super good with small private beach but enough and nice.. all people at the front desk are very friendly and helpful.. very clean .. service at the restaurants are unique, everyone friendly, best Omelettes are made by Cinthia and Diana is the best at the restaurant close to the beach.. if you want a good service in the pool area and the beach Alexander and Vicky are THE BEST !! I wish the pools stay available longer.. Fully recommended hotel
Stayed 1 night in Jul 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

6/10 Okay

Tina L

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is a nice property and most of the staff are amazing. What isn’t amazing is the menu, it never changes. They have you eat inside one night and the next night the outside restaurant, however the menu doesn’t change at either location. When you stay for 10 days that’s a big issue. One of our friends was extremely ill after eating one night. They also have a checkout time of 11am and will not let you stay to eat lunch without paying $$. We have been coming to Cozumel for 20 years and have never had that happen. The snorkeling is great but I can snorkel by and stay somewhere else.
Stayed 9 nights in Jul 2024

10/10 Excellent

Libbie, Wichita Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay. The staff were very nice and always spoke when they saw you. The rooms and grounds were very clean.
Stayed 7 nights in Jul 2024

10/10 Excellent

ROSALBA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff friendlyness and the beautiful beach.
Stayed 7 nights in Jul 2024

10/10 Excellent

Jared Peter

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and they set the benchmark for all inclusive’s! This time was even better!! Best waitstaff and staff of anywhere we’ve stayed which covers 20 Caribbean all inclusive’s. The food is over the top, the staff is second to none, the snorkeling is the best, and the property is amazing!
Stayed 5 nights in Jun 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it so much, we decided any time we go to Cozumel we will stay at the Westin. Everything was perfect No complaints
Stayed 3 nights in Jul 2024

8/10 Good

Lauro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kelly, Russellville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is always our top choice in Cozumel. Quiet with an excellent spot for snorkeling right from the beach area. Staff is always super friendly. During the hurricane they made sure everyone was safe. Maybe a little early on making people move to a central spot but they did their best. Suggestions if that happened again would be to have some fans for airflow and noise to block the sound of some people snoring. The only thing that would make this hotel perfect would be a pickleball or tennis court. We look forward to more stays with them.
Stayed 5 nights in Jul 2024

8/10 Good

Sergei

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

10/10 Excellent

Delores

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great! Special this two ladies, Wendy and Diana their service on different areas of the hotel are spectacular.
Stayed 4 nights in Jun 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 7 nights in Jun 2024

8/10 Good

Jonathan, Orange Beach

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024