I'd booked a Deluxe Double, which according to the website and pictures, has :
-- A Rainfall Showerhead
-- A Separate bath and shower
-- A King bed
-- As per the pics, there is also separate seating areas/couches
What i got, fell short of the description :
-- A very small shower with a hand shower head with very little water pressure
-- No separate bath
-- No King bed, but rather 2 well used (could feel the springs) bow shaped, small singles pushed together
The tv remote was so worn that you couldnt see what the buttons were for, plus it didnt work properly and the battery cover was missing
I emailed the GM and received a reply 6 days later, saying that the rooms will be re-checked to ensure they meet advertised specifications. Mattrasses to be replaced. Worn tv remotes to be replaced etc
Check-out is a bit slow
It is a very nice hotel, with good food etc, but just ensure you get what you paid for when it comes to the rooms