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The Chester Grosvenor

5.0 star property

Photo gallery for The Chester Grosvenor

Exterior
Executive Room
2 restaurants, breakfast served
2 restaurants, breakfast served
Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • 24/7 front desk
  • Bar

Explore the area

Map
Eastgate Street, Chester, England, CH1 1LT
  • The Rows of Chester
    ‪1 min walk‬
  • Eastgate Clock
    ‪1 min walk‬
  • Chester Cathedral
    ‪2 min walk‬
  • Chester (CEG-Hawarden)
    ‪34 min drive‬

Room options

View all photos for Suite

Suite

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, (1001)
The price is NZ$240
for 1 room
includes taxes & fees
20 Feb - 21 Feb
Hotel Indigo Chester by IHG

About the area

Chester

A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. .This luxury hotel is 3.5 mi (5.7 km) from Chester Zoo and 6.9 mi (11.1 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • Chester Cathedral - 2 min walk
  • Chester City Walls - 7 min walk
  • Chester Racecourse - 9 min walk
  • University of Chester - 14 min walk
  • Chester Zoo - 7 min drive

Getting around

  • Chester Station - 13 min walk
  • Manchester Airport (MAN) - 47 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Muffin Break - ‬1 min walk
  • ‪Caffè Nero - ‬1 min walk
  • ‪Panda Mami - ‬4 min walk

About this property

The Chester Grosvenor

Luxury hotel with 2 restaurants and a full-service spa
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast each morning.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (GBP 10.00 per night)
  • Secured covered valet parking on site (GBP 25.00 per night)
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Simon Radley Fine Dining
  • La Brasserie
  • The Arkle Bar and Lounge

Things to do

  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Cots/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LED TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night
Cribs (infant beds) are available for GBP 17.5 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 10.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 733 out of 1003 reviews
Rating 8 - Good. 175 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Lorraine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is old and the rooms need a refurbishment. Staff are formal and clinical, lacks friendliness and warmth.
Stayed 1 night in Nov 2024

10/10 Excellent

Anna

Stayed 1 night in Oct 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Pauline

Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find and park needs explanation on how to park
Stayed 1 night in Oct 2024

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in a beautiful location
Amazing stay as always. The attentive, approachable and professional staff are a credit to the hotel....I wouldn't stay anywhere else!
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service.
This hotel is class. The service is one of the best in the country and I've stayed at a lot of hotels
Stayed 1 night in Oct 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style hotel in great location at a reasonable price. Really good breakfast and exceptional service.
Stayed 3 nights in Oct 2024

6/10 Okay

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best in Chester.
Very disorganized and a bit run down. Great location. Probably the best choice in Chester - and Chester is delightful
Stayed 1 night in Oct 2024

4/10 Poor

Megan S

Stayed 1 night in Oct 2024

8/10 Good

Thomas

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Megan

Stayed 1 night in Oct 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Thank you for making our stay in chester so special. The staff were very friendly and welcoming. The room was great and our additional requests were handled excellently. Thank you
Stayed 1 night in Oct 2024

2/10 Terrible

Debbie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Chester
We have stayed in Chester multiple times and always walked past the Grosvenor in admiration, finally had the chance to stay for our anniversary and it didn’t disappoint. Beautiful hotel that oozes character & class in the heart of Chester. The room was clean, comfortable and grand in every aspect. The staff were wonderful also. Nice breakfast in the brassiere one morning and then a lovely continental delivered to the room the next. Visiting the spa was also a very nice experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round. The staff could not have been friendlier and our whole stay was wonderful! Perfectly positioned and beautiful hotel. Thank you!!
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Lindsey

Stayed 1 night in Jun 2024

8/10 Good

Gill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Chester polite staff nice breakfast easy parking
Stayed 1 night in Oct 2024

10/10 Excellent

Kellie-Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Grosvenor, every stay is just as perfect as the last. The rooms are superior in class and style. I always sleep so well, the staff always give a 5star service and I loved the sweet little card left in my room welcoming back as a regular visitor. Thank you :)
Stayed 1 night in Oct 2024

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in Chester. Good service and nice ambience
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, Highly recommended
Amazing Hotel, everything I imagined a high class hotel would b. The staff were there when you needed them and visible but silent when you did not. The Doorman was a particularly great ambassador for this company.
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024