I wish I had a better experience at this hotel, but unfortunately, it wasn’t great. I had some questions, so I called earlier in the day and got sent to a voicemail. A few hours later, I tried again with the same result. I eventually reached someone, but they told me I needed to speak to the hotel directly, which I thought I had called. It turns out I was routed to the general Marriott number and was given the same number I had already been trying. After multiple calls and pressing zero for the operator, no one answered.
When I arrived, check-in was painfully slow. They couldn't find the reservation for the person ahead of me, leaving one agent at the desk. We also had to pick up our stuff and move to a different pinpad to insert our cards for the deposit for some reason which only added time and people hauling large amounts of luggage past each other to sign. Although I prepaid for a King Room, they told me only an accessible King or two Queens were available.
After a long day, I just wanted to relax, but I found hair in the shower, which grossed me out. The shower didn’t drain well, leaving standing water. Then I found more hair on one of the comforters. I ended up putting my shirt over the pillowcase. The lack of cleanliness made it impossible to unwind.
The hotel itself is nice, but with customer service issues, slow check-in, room availability problems, and cleanliness concerns, I won't be staying here again. It’s also making me rethink Marriott hotels in general.