4/10 Poor
jenny
Travelled with family and small children
21 Apr 2025
Liked: Cleanliness, staff & service, amenities
Short walking distance from great outlet mall! Breakfast buffet was well appointed, clean and Many options. Room great with full kitchen, eating peninsula, seating. Separate bedroom with closing doors. Everything very clean but all fabric covered things dingy, stained.(this included our couch and seating in the lobby/dining. Pull out couch frame bent so it dipped towards the head. Loved the towel bars and hooks in the room for hanging coats/towels. Property has cool outdoor and indoor areas/seating/indoor pool/hot tub. They refilled towels at pool promptly and area clean with plenty of seating to watch the kids. Staff very friendly and tried to help. Bad news was hopefully just a one time thing. Power went out day after our first night. Power came back on that day. But, For the next 3 days we had NO water pressure (would not build enough pressure to come out of the shower head. Just dribbled out the faucet.). And no hot water!!! Did contact front desk. Something was damaged with power outage. Gave us a room key to shower on 3rd floor. Had minimal water pressure but still no hot water. Finally able to comfortably shower on day 4. It was the entire hotel. Not just us. Otherwise I would totally book this hotel again.
jenny
Stayed 4 nights in Apr 2025