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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Suite, 2 Queen Beds, Non Smoking, Pool View
Bar (on property)
Deluxe Suite, 1 King Bed, Non Smoking
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Housekeeping
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Urbandale

Located in Urbandale, Ramada Tropics Resort & Conf Center by Wyndham Des Moines is within a 10-minute drive of Iowa Gold Star Military Museum and Buccaneer Arena. .This family-friendly hotel is 5.1 mi (8.2 km) from Des Moines Community Playhouse and 7.5 mi (12.1 km) from John and Mary Pappajohn Sculpture Park.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.5 km
  • Drake University - 9 min drive - 7.7 km
  • Living History Farms - 9 min drive - 11.1 km
  • Wells Fargo Arena - 13 min drive - 12.2 km
  • Iowa Events Center - 13 min drive - 12.2 km

Getting around

  • Des Moines International Airport (DSM) - 30 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬15 min walk
  • ‪Buffalo Wild Wings - ‬19 min walk

About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with a water park and free breakfast
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
Make yourself at home in one of the 166 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including a water park, an indoor pool, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a meal at Castaways Grill, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.6
Rating 10 - Excellent. 91 out of 486 reviews
Rating 8 - Good. 78 out of 486 reviews
Rating 6 - Okay. 96 out of 486 reviews
Rating 4 - Poor. 79 out of 486 reviews
Rating 2 - Terrible. 142 out of 486 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had nice amenities but it was understaffed and worn out.
Stayed 1 night in Apr 2025

2/10 Terrible

Tianna

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It took 30 minutes to check in (even after doing it online), pool did not open on time because life guards came in late, no towels on one of the days for both pool and bath- only hand towels. Only one person working at the restaurant. It was spring break so it was busy. My kid spilt hot chocolate and I asked a worker for a towel and he told me he didn’t have time for it and to just leave it. I ended up grabbing napkins while he was watching me and making himself tea. Great place otherwise but I was not pleased.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE experience

Started the trip getting there later in the evening. Went to the pool and there were no towels left, asked a life guard working if someone could get more they looked at me and walked away. Phone was broken in the room so no way to call the front desk for assistance. Someone threw up in a pool and they just got it out with a net and no extra chemicals were added for sanitation. Kids were running the halls till midnight playing tag when asked about it they just got told to move to a different floor they started out on the second and third floor. Had drunk people outside my window that peeked in from 3-4 in the morning being very loud and drinking. Kept my young children awake most of the night prior to a dance competition. Tried to call the front desk from the website listed on Google and mailbox was full. The text app they used to better service never responded to any of my request or complaints. Had to walk around the hotel at 330 to get assistance removing the people outside my window. Had booked 2 nights and refused to stay the second night for the safety of my children. Felt very unsafe and will never be going back
Stayed 2 nights in Mar 2025

2/10 Terrible

Reginia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a fan.

When we arrived you could tell the building was dated but that is fine. We got to our room and it was so dirty, brown splatters on the wall, tape on the wall, food or something still on the bed and stains all over the bed skirt. There was also hair on the bedding and sink. We did receive a new room. This room was much better but the arm on the chair broke off as soon as someone sat in it. However, this room was much cleaner. Our key cards had to be reactivated the second day there and our toilet overflowed in the middle of the night. Also, there were people speaking outside by door D at 3 am and when i tried to call the front desk no one answered. They finally stopped talking at 4 am. The hot tub was unavailable while we were there.
Stayed 2 nights in Mar 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Things falling apart, chemicals in pool were clearly off, not hot water in the room...
Stayed 1 night in Mar 2025

2/10 Terrible

Gennadiy, Mundelein

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have read all the negative reviews, but hopped for a better experience. Unfortunately, the experience was terrible. Two night Thursday through Saturday... We came because of the water park. It was closed Thursday!!! Zero communication on web site. Hot tub broken! Swimming pool ice cold. The water park was only open Friday 4p to 9p! It opened back Saturday morning till noon... . The room is very outdated. Restroom door was broken. Faucet in shower leaks like crazy... The staff was friendly, but it couldn't save the experience
Stayed 2 nights in Mar 2025

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and outdated. Hot tub was broke and pool was only 73 degrees. Stains on the walls in the rooms and metal fence around pool was rusting and falling down. O hot water for showers. Staff member Unique did awesome helping us manage. Boss's pizza next door was understaffed and was burning all the food. Many people were leaving and asking for refunds. Water park water was warm but is only open on the weekends.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ashley

Stayed 1 night in Mar 2025

2/10 Terrible

Melsy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Delilah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
My stay here was terrible first we didnt have hit water the hole night which we had to sleep and drive 2 hours with chlorine on us but we didnt have sheets for the let out couch on top of that only cereal for breakfast Front Desk needs more training the showed lack of concern i had a King Suite for my daughter birthday which i paid $250 and i didnt even get half of my amenities i didnt get a refund or a partial refund nothing
Stayed 1 night in Mar 2025

2/10 Terrible

Kasie

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Had to wait until exactly 4pm to check in, then had to wait in a hour line just to check in. Kitchen staff was vaping in the kitchen area, instead of handling customers. Will never book a room there, or use Expedia again!
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Check in was over 2 hours. Water park was a lot of fun for kids. Free breakfast was a joke. It was all cold cereal in a bag and granola bars, and not a lot left when we got there to eat. The restaurant told us the pizza over was broken at 8pm on a Friday night I feel bc of short staffed. Rooms needs updated.
Stayed 2 nights in Mar 2025

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

I hope you like to wait

Check in was a long wait. There wasn’t any sheets or blankets for the pull out sofa bed. We had to wait some time to receive some There weren’t any breakfast items except a couple boxes of cereal a gallon of milk and juice! The room was comfortable and clean. We will not stay again.
Stayed 1 night in Mar 2025

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Camille

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in took 2 hours then after checking they put us in a dirty room they did accommodate and get us to a room that was clean but it was not poolside like I selected and they said I would get a discount but I don't think I did I will never stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Kathy

Stayed 2 nights in Mar 2025

4/10 Poor

Melissa

No towels in pool area. Only gave us 2 towels in a King Suite with 6 people. No way of contacting front desk unless you walk down there. Resturant attached to hotel pizza oven was broke down and only 1 person working vegind the counter. No bartender at the tiki bar in the pool area. And the worst is that there was NO hot water to shower. So we checked out a day early amd went home !!!!!
Stayed 2 nights in Mar 2025

4/10 Poor

Aubrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Would rather do prep for a colonoscopy

It took over 1.5 hours to stand in line with an upset toddler to be able to check in along with about 100 other people/kids. Would STRONGLY recommend allowing early check-in when you all know hundreds of people are checkin in the same day. We saw people leave, people were being checked into already occupied rooms. It was the absolute worst experience I've EVER had in checking into a hotel. The elevator to the 2nd floor, where our room was, was out of order so we had to carry a ton of stuff up stairs after having already put in on a cart to take to the room, but cant use carts on stairs. There were ZERO towels the entire stay for swimming and even our suite didnt have enough towels to shower with for the number of people we had (2 towels for 5 people) is completely ridiculous! The lobby was basically destroyed by angry waiting children/adults and the staff left all of the mess, including beer cans, wrappers, fake mulch from center display all over the ground and staff did not clean up after the checkin nightmare was over until sometime after midnight as was my last time through lobby. The only positive thing I have to say, is that my son had an absolute blast but thats because he's 3 and doesnt have the brain capacity to notice how incredibly awful this hotel is.
Stayed 1 night in Mar 2025

2/10 Terrible

Chelsey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Cesar

Stayed 1 night in Feb 2025

2/10 Terrible

Casey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm sad to write this as I had high hopes for this place and it could be so good. We got there at 320 and were told the rooms aren't clean yet. Try back at 330 or 4. We returned at 4 to no less than 25 people in the lobby. 2 hours later, we were able to get checked in. When we finally got in, we didn't realize my handicapped mom would have to walk all the way around for her room. When we got her in the " accesible" room, we found a bed and a bathtub that she could not get into. She slept on the couch. The pool was a hike for her, and there wouldn't have been accessibility into the pool once we got there. Not that we could get in because there were too many people to move and the chlorine smell would have put her in an immediate asthma attack. The rest of our rooms were ok but so dated and needed maintenance . The shower actually didnt work in my sisters room but maintenance did show up and fix it.We decided not to go out that night so we went to boss' pizza. The lady was a little frazzled brought us menus and said she was alone and it might be a minute. she ran to grab a drink for another table and then went to the back. She was there awhile so we ordered through the QR code. We asked the guy who came out a few times if there was an estimate he said it's coming. One hour later the lady comes out of yhw back and says where do I start. We say we are still waiting for food. She's like ok let me check and he then comes out with some food. He hands me a philly cheese steak and the
Stayed 2 nights in Mar 2025

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst experience I have had at a hotel. Check in was at 4pm and the rooms were not ready for check in til 5:30pm. We had 3 rooms there and in two off them the toilet would not flush. In one room the carpet was wet apon check from toilet water. The shower in one room wouldn't drain and it flooded the floor. They had to close down pools because they didn't have enough life guards. And the entire property had no hot water to the showers. The staff were incrediblely rude when yo it tried to get the issues resolved! We will never be back and the health department needs to be called as they clearly had septic issues and you would periodically get wifes of sewage!!!
Stayed 1 night in Mar 2025

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

🙄

First, we got there and had to wait 2 hours for check in bc there was literally no staff. So we went to the bathroom and changed to go to the pool while waiting and the bathroom was so disgusting. The pool area was filthy. The hot tub was Luke warm and the jets didn't work and it smelled so bad. When we finally got a room out was eh. Clean but a weird smell. Beds were uncomfortable but the pillows were actually good. No tub in the bathroom, only a shower. Bathroom door was broken so it wouldn't open back up if you closed it all the way.
Stayed 1 night in Mar 2025

8/10 Good

Allisson

Stayed 1 night in Mar 2025