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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Bar (on property)
Breakfast area
Suite, 1 King Bed, Non Smoking, Poolside
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • Sleeps 6
  • 1 King Bed

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About the area

Urbandale

Located in Urbandale, Ramada Tropics Resort & Conf Center by Wyndham Des Moines is within a 10-minute drive of Iowa Gold Star Military Museum and Buccaneer Arena. .This family-friendly hotel is 5.1 mi (8.2 km) from Des Moines Community Playhouse and 7.5 mi (12.1 km) from John and Mary Pappajohn Sculpture Park.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.5 km
  • Jordan Creek Town Center - 11 min drive - 18.7 km
  • Casey's Center - 11 min drive - 14.6 km
  • Iowa State Fairgrounds - 15 min drive - 21.5 km
  • Iowa State University - 36 min drive - 73.5 km

Getting around

  • Des Moines International Airport (DSM) - 30 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬5 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪7 Brew Coffee - ‬20 min walk
  • ‪Buffalo Wild Wings - ‬19 min walk

About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
Make yourself at home in one of the 166 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including a water park, an indoor pool, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a meal at Castaways Grill, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Urbandale? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.6
Rating 10 - Excellent. 136 out of 744 reviews
Rating 8 - Good. 119 out of 744 reviews
Rating 6 - Okay. 144 out of 744 reviews
Rating 4 - Poor. 137 out of 744 reviews
Rating 2 - Terrible. 208 out of 744 reviews

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Amber

Business traveller
Disliked: Cleanliness, amenities
Absolutely no hot water in room 405. Staff was notified, nothing was done. States they would try to take some money off of our bill--it didn't happen.Rooms are pretty neglected. Sheets had stains. Tiles coming up on the floor in the bathroom. Black stains (maybe mold) on the ceiling above refrigerator area.
Stayed 1 night in Dec 2025

8/10 Good

Turrell

Liked: Staff & service
Stayed 2 nights in Dec 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities
I had to use my blow dryer to help heat my room because my unit wouldn't blow enough hot air to heat the room. The room had corrosion and rust on all the metal. The hot tub was like warm and didn't have any jets. The pools had 2 of the 3 heated, so 1 was way too cold to swim in leaving half of one for over 40 people at a time to swim in. It was extremely over crowded to the point it was unsafe. The restaurant did not make the order right and took 45minutes to make the food. The entire stay was horrible and I could of booked it cheaper the day of rather than 3 months earlier!
Stayed 1 night in Dec 2025

6/10 Okay

Nicholas

Yes
Stayed 2 nights in Dec 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service
The staff was lacking support, the hot water didn’t work. Our tv wouldn’t work, after pulling out the entertainment center we found that nothing was even plugged in besides the tv power cord. We will definitely not be returning.
Stayed 1 night in Dec 2025

2/10 Terrible

Rachel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
1 room heater wasnt working-maintenance came and changed battery still didnt work, key card quit workng in the other room. Remote didnt turn on or off the tv toilets were loose- when sitting down it falls forward when getting up it falls backwards, breakfast wasnt ideal either. There wasnt any kind of eggs,bacon,toast. There was just waffels, ceral and some yogurt. Staff was great tho
Stayed 1 night in Nov 2025

4/10 Poor

Nathan

Disliked: Staff & service, property conditions & facilities, room comfort
Overall very disappointing. They switched rooms on me. My key stopped working 3 times. The restaurant was deserted. My bathroom door latch was broken. The microwave was broken. Bathroom exhaust wasn’t running. Snow wasn’t shoveled. The television always started on the setup menu. Wi-Fi kicked me off and made me re-accept terms at least twice daily. The shower faucet leaked and the hot water wasn’t ever hot. The exterior door was ajar for 3 days straight.
Broken microwave
Seen from common hallway
Leaking shower faucet
Bathroom pocket door with broken latch
Stayed 3 nights in Nov 2025

4/10 Poor

tamara

Stayed 2 nights in Nov 2025

8/10 Good

Courtney

Liked: Staff & service
Stayed 2 nights in Nov 2025

2/10 Terrible

Benjamin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Thankful for a place for the family to stay. However, many issues which would prevent us from ever returning or recommending to others. Water park - Closed during the week Pool - Cold Hot tub - Luke warm Showers - Cold water and no curtain or door to close area off to prevent water from coming out. Private bathroom - small areas of mold and rust on ceiling. Arcade - Few machines not working and multiple times card taking money without allowing us to play game. Main (public) bathrooms - couple sinks not working Breakfast - very limited supply Fitness center - treadmills not fully functioning
Stayed 1 night in Nov 2025

6/10 Okay

Allison

Stayed 2 nights in Nov 2025

6/10 Okay

Levincia

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in Oct 2025

6/10 Okay

Katilyn

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Not in good condition lots of broken things
Stayed 2 nights in Nov 2025

6/10 Okay

Becky

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They did not have two room reservations upon arrival. Just one. Thank God they were able to accommodate. Water slides and hot tub not working. The staff was very friendly and they were awesome.
Stayed 2 nights in Nov 2025

2/10 Terrible

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The waterpark was a joke. 1 pool open slides down. Hot tub cold and slippery. Tv didn't work in our room.
Stayed 1 night in Nov 2025

8/10 Good

AUSTIN

Stayed 3 nights in Oct 2025

2/10 Terrible

Maria

Liked: Cleanliness
Disliked: Amenities
We couldn't use the large pool. Please specify those details on your site
Stayed 2 nights in Oct 2025

4/10 Poor

Levi

Stayed 1 night in Oct 2025

2/10 Terrible

Rebecca

No rooms were available at 4 when I tried to check in. It was a b day for my kids. Very disappointed
Stayed 1 night in Oct 2025

2/10 Terrible

Melissa

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Room need hot water, staff should not tell guest upon checking that running the water for 10 minutes before showering might get the hot water faster. And this happens a lot on Saturdays.
Stayed 1 night in Oct 2025

2/10 Terrible

Zachary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel for my son’s birthday party. We arrived at the hotel around 5pm. We went to the room to change to go to the pool area. I went into the bathroom and the door was so hard to open. I had to have my son and his friends to help open it from the outside. Then we went to the pool area to enjoy our evening. There was an incident at the pool area with some kids. Parents were yelling and cursing at each other. The lifeguard on duty had no control of the situation. So, we left the area to avoid the situation. I went to the weight room to get a little workout in. Unfortunately, most of the equipment didn’t work properly. I would say this was one of the worst experiences I’ve ever had staying at a hotel.
Stayed 1 night in Oct 2025

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They did not have a king bed room that we reserved. So we had to have the 2 queen beds. Not happy with that. The building seemed dirty and worn. The bathroom did not feel very clean.
Stayed 1 night in Oct 2025

2/10 Terrible

Kris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel smelled bad. The in room shower only had a half wall and no door. The water park was closed during the week and only open for 3 hours on Sunday. Would never recommend anybody stay here unless absolutely necessary.
Stayed 5 nights in Oct 2025

10/10 Excellent

Paige, Des Moines

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. This is my second time in the last 30 days. We take the grandkids there. The front desk staff and bar staff are amazing!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Paige, Des Moines

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff there is very friendly. This is my second time in the last 30 days. We take the grandkids. I’ve never had any issue. But front desk staff and bar staff is amazing!
Stayed 1 night in Oct 2025