2/10 Terrible
SIMON
8 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There were many teenagers and young children unsupervised by adults were playing, running, and being very loud hollering throughout interior hallwys outside of the rooms, pool and jacuzzi area was a zoo. Breakfast cleanup should NOT commence sooner than 9:00am. Consideration should be given to perhaps extending breakfast hours to 915 to compensate for failing elevators inconveniencing hotel guests. While I was putting food on my plate I approached twice by two breakfast hosts reminding me that the buffet was about to close. I thought that was very rude not to mention they were closing the sliding partitions to the buffet before 9 while I was still inside. Unacceptable. Then at 10:30 while I was packing my things inside of my room with the "do not disturb" on my room door, housekeeping starts banging on my door. From inside I said yes? They replied "Sir checkout is at 1100, are you staying another day? " Really? Under no circumstances should they be approaching and bothering hotel guests at their room prior to the allowed checkout time. Again, Fail. Lastly one of the ladies at the front desk was very unfriendly and borderline rude the day I checked. Remedial training should be assigned to this employee. All front desk staff was very pleasant with the exception of that one employee that was very unfriendly.
SIMON
Stayed 4 nights in Sep 2025
