2/10 Terrible
Jade
Travelled with family
9 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m going to be honest this is probably the worst experience I’ve ever had at a hotel. I booked this room as part of a birthday gift for my dad. We got in at about 1:30 am after a concert and had to wait easily over an hour to get our room. When we walked into the hotel people were screaming and the cops were getting called. After that altercation the front desk lady who might I add was completely unprofessional told us that there was a “ computer wide system outage” which was clearly not the issue after calling a few other Hilton hotels in the area that were not having the same issue. We waited with about around 30 people for about an hour just to get checked in. When we finally were able to get checked into our room the bedding was still wet, there was so shower curtain and on top of that my father found a mysterious pill!!! On the floor. Upon checkout we asked to speak to a manager to refunded and they said they would not be issuing any refunds under any circumstance.
Jade
Stayed 1 night in Sep 2025


















