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Embassy Suites by Hilton Detroit Livonia Novi

3.5 star property

Photo gallery for Embassy Suites by Hilton Detroit Livonia Novi

Reception
Minibar
Restaurant
Indoor pool, open 7:00 AM to 11:00 PM, pool loungers
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included

Explore the area

View map
19525 Victor Parkway, Livonia, MI, 48152
  • Place, Schoolcraft College
    ‪1 min drive‬
  • Place, Laurel Park Place
    ‪2 min drive‬
  • Place, Henry Ford Museum
    ‪25 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪21 min drive‬

Room options

View all photos for 2 Room Presidential Suite-1 King Bed-nonsmok

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Presidential Suite-1 King Bed-nonsmok

  • Sleeps 3

View all photos for 2 Room Ste-1 King Bed - Balcony - Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Ste-1 King Bed - Balcony - Nonsmoking

  • Sleeps 4

View all photos for 2 Room Ste-2 Double Beds-Balcony-Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Ste-2 Double Beds-Balcony-Nonsmoking

  • Sleeps 6

View all photos for 2 Room Suite - 1 King Bed - Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed - Nonsmoking

  • Sleeps 4

View all photos for 2 ROOM SUITE-1 KING BED-NONSMOKING-TOP FLOOR

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-1 KING BED-NONSMOKING-TOP FLOOR

  • Sleeps 4

View all photos for 2 ROOM SUITE-1 KING BED-TOP FLOOR-BALCONY-NS

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-1 KING BED-TOP FLOOR-BALCONY-NS

  • Sleeps 4

View all photos for 2 ROOM SUITE-2 DBL BEDS-NONSMOKING-TOP FLOOR

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-2 DBL BEDS-NONSMOKING-TOP FLOOR

  • Sleeps 6

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 6

View all photos for Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

7.2 out of 10
Good
(14 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 2

View all photos for Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room

8.4 out of 10
Very good
(18 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(20 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, Multiple Beds, Non Smoking

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

  • 84 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

  • Sleeps 2

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • Sleeps 4

View all photos for 1 KG STE MOBILITY/HEARING ACCESS TUB NO SMOK

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 KG STE MOBILITY/HEARING ACCESS TUB NO SMOK

  • Sleeps 4

View all photos for 2 Room Suite - 1 King Bed, Accessible, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Accessible, Non-Smoking

  • Sleeps 3

View all photos for 2 Room Suite - 2 Double Beds, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 2 Double Beds, Non-Smoking

  • Sleeps 5

View all photos for Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 3

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony

  • Sleeps 5

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • Sleeps 3

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • Sleeps 3

View all photos for 2 Room Suite - 1 King Bed, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Non-Smoking

  • Sleeps 3

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2

View all photos for Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

7.6 out of 10
Good
(42 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Two-Room Suite With 2 Double Beds And Balcony-Non Smoking

  • Sleeps 6
  • Free Wi-Fi

Two Room King Suite With Balcony-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6
  • Free Wi-Fi

Top Floor 2 Room King Suite

  • Sleeps 4
  • Free Wi-Fi

Top Floor 2 Room 2 Double Suite

  • Sleeps 6
  • Free Wi-Fi

Top Floor 2 Room King Suite with Balcony

  • Sleeps 4
  • Free Wi-Fi

1 Kg Ste Mobility/Hearing Access Tub No Smok

  • Sleeps 4

Suite With 1 King Bed, Mobility/Hearing Accessible, Roll In Shower-Non Smoking

  • Sleeps 4

Two Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3
  • Free Wi-Fi

Two-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3
  • Free Wi-Fi

Two-Room King Suite-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • Free Wi-Fi

View all photos for 1 King Balcony Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Balcony Non-Smoking

  • Sleeps 4

View all photos for 1 King Suite Mobility Hearing Accessible Tub Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Suite Mobility Hearing Accessible Tub Non-Smoking

  • Sleeps 4

View all photos for 2 Double Basic Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Basic Non-Smoking

  • Sleeps 6

View all photos for 2 Double Beds Balcony Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Beds Balcony Non-Smoking

  • Sleeps 6

View all photos for King Basic Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Basic Non-Smoking

  • Sleeps 4

View all photos for 1kg Mob/Hr Acc Ri-S Ste Ns

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1kg Mob/Hr Acc Ri-S Ste Ns

  • Sleeps 4

View all photos for 2 Double Top Floor Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Top Floor Non-Smoking

  • Sleeps 6

View all photos for King Balcony High Floor Non smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Balcony High Floor Non smoking

  • Sleeps 4

View all photos for King Bed/1 Bedroom Pres/Handi

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Bed/1 Bedroom Pres/Handi

  • Sleeps 3

View all photos for King High Floor Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King High Floor Non-Smoking

  • Sleeps 4

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About the area

Livonia

With a stay at Embassy Suites by Hilton Detroit Livonia Novi in Livonia, you'll be in the business district, within a 15-minute drive of Vibe Credit Union Showplace and Ascension Providence Hospital Health Center at 7 Mile. .This hotel is 1.5 mi (2.5 km) from Schoolcraft College and 1.6 mi (2.6 km) from Laurel Park Place.

What's nearby

  • Schoolcraft College - 1 min drive - 0.8 km
  • Laurel Park Place - 2 min drive - 3.2 km
  • University of Michigan - 19 min drive - 35.8 km
  • Henry Ford Museum - 25 min drive - 39.4 km
  • Comerica Park - 27 min drive - 47.4 km

Getting around

  • Dearborn Station - 25 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 26 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪HopCat Livonia - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Dave & Buster's - ‬6 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Embassy Suites by Hilton Detroit Livonia Novi

Embassy Suites by Hilton Detroit Livonia Novi offers 239 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Livonia hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 239 guestrooms featuring refrigerators and microwaves. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include wireless internet access (surcharge), wedding services, and a communal living room.
You can enjoy a meal at Ganders Restaurant serving the guests of Embassy Suites by Hilton Detroit Livonia Novi, or stop in at the grocery/convenience store. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Livonia? This hotel has 6920 square feet (643 square meters) of space consisting of conference space and 6 meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered each day.
Ganders Restaurant - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 6.95 per night)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Ganders Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Stereo

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,920 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (97 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1989
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 6.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 6.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Detroit Embassy Suites
Embassy Suites Detroit
Embassy Suites Detroit Hotel
Embassy Suites Detroit Hotel Livonia/Novi
Embassy Suites Detroit Livonia/Novi
Embassy Suites Livonia/Novi
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Embassy Suites Hilton Detroit Livonia/Novi Hotel Livonia
Embassy Suites Hilton Detroit Livonia/Novi Hotel
Embassy Suites Hilton Detroit Livonia/Novi Livonia
Embassy Suites Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia Novi Hotel
Embassy Suites by Hilton Detroit Livonia Novi Livonia
Embassy Suites by Hilton Detroit Livonia Novi Hotel Livonia

Embassy Suites by Hilton Detroit Livonia Novi Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 391 out of 1003 reviews
Rating 8 - Good. 179 out of 1003 reviews
Rating 6 - Okay. 149 out of 1003 reviews
Rating 4 - Poor. 123 out of 1003 reviews
Rating 2 - Terrible. 161 out of 1003 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Edward

Disliked: Amenities, property conditions & facilities
Moomoo
Stayed 2 nights in Jan 2026

4/10 Poor

April

This was a super busy facility. Older, probably top notch in its hay day. There were children unsupervised everywhere, playing volleyball in the lobby, running up and down the stairs.
Stayed 2 nights in Jan 2026

10/10 Excellent

Lantrice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything about this hotel was nice would definitely recommend
Stayed 1 night in Jan 2026

6/10 Okay

Darla

The "restaurant", if you can even call it that, was about 45 degrees. It felt like there was no heat on at all. I had to take my food back to my room.
Stayed 3 nights in Jan 2026

8/10 Good

Valerie

Liked: Cleanliness, amenities
The room was clean. Needs some updating
Stayed 3 nights in Jan 2026

2/10 Terrible

Alexis

Stayed 2 nights in Jan 2026

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly and bar was great
Stayed 2 nights in Jan 2026

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No clean towels, multi day stay. Keys only worked 1st day, had to re program. Duct tape couch. Vending area closed. Elevator broken. No wristbands given at check in. Don't bring out more breakfast items if past certain time or amount. Wi fi would not work.
Stayed 2 nights in Jan 2026

2/10 Terrible

Steve

Stayed 2 nights in Jan 2026

2/10 Terrible

Keith

Travelled with partner
Disliked: Property conditions & facilities
Room was ice cold. Water was cold, lobby and dining was cold!!!
Stayed 1 night in Jan 2026

10/10 Excellent

Lantrice

Stayed 1 night in Jan 2026

2/10 Terrible

Ross

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty as hell Staff was rude Very cold Very very loud Everything
Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Cleaning wasn’t the greatest, front desk staff were nice. The elevators are in need of servicing, took the stairs more than used them. The breakfast, when finally served was good but they were to be open at 6am and we got turned away at 6:50 because it wasn’t ready.
Stayed 1 night in Jan 2026

10/10 Excellent

Edward

Stayed 1 night in Jan 2026

8/10 Good

Laura

Travelled with partner
Liked: Staff & service, amenities
Our room was not the cleanest when we walked in thr pillows were not on the couch we assumed it wasnt cleaned so we didnt use the couch. We checked in so late and there was only one person arlt the counter and the line was so long it took about 30 minutes in the line so we didnt bother going back down. We didnt have any large towels in the room either. I called down for late check out and paid to check out at 2. Someone knocked on my door 4 times from 11-2 I wasnt feeling well which is whybi chose the late check out to get more rest. the bed is in the back so I had to get up all 4 times to answer the door to tell them I had late check out. Communication could of been much better
Stayed 2 nights in Jan 2026

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
2 rooms 1 night, 8 people. When we arrived, only one room was ready and I paid for early check-in. This is all through Expedia by the way. So normal check-in is 4:00 PM. Our room was not ready till after 5:30 PM. This last room that we waited for smelled from outside before we entered like cigarette smoke beyond belief. Of course we paid for non-smoking rooms. It was so bad, my niece who must be allergic to cigarette smoke her eyes immediately started watering and burning. So I called the front desk to ask for another room, but they don’t have another room available so there solution was to come up and spray some air freshener. When maintenance or housekeeping did not show up to spray we had to get a room at a neighboring hotel as these conditions obviously were inhabitable for my niece. Now, both these rooms had a full out couch both of which did not have blankets. So again I called the front desk ask for blankets and again they did not bring them. We were exhausted from the day and fell asleep and used our coats for a blanket. Now upon waking up the next day, there are no towels to dry off after a shower. We had four washcloths, two hand towels and a floor mat. The rooms were dirty to say the least. One room had two paper plates on the side of the bed from the prior resident. The other had juice pouch straw holders all over, a wad of tissue holding the louvered vent open in the bathroom, stains of God knows what all over the lampshades. And the fold out couch had crumbs in
Stayed 1 night in Jan 2026

2/10 Terrible

frederick

Stayed 2 nights in Jan 2026

8/10 Good

Kristy

Stayed 1 night in Jan 2026

10/10 Excellent

lamario

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 1 night in Dec 2025

8/10 Good

Steven

Stayed 2 nights in Oct 2025

4/10 Poor

John Malczyk

Stayed 2 nights in Dec 2025

2/10 Terrible

Siedah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy, smelly and completely dirty! Requested a room change was denied found a dirty razor with hair in it. No shower curtain shows was dirty! Complained a second time and received a new room. Everyone on the 4th floor complained.
Stayed 1 night in Jan 2026

4/10 Poor

Garrah

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We arrived at 3:45pm and 1 out of the 3 rooms was not ready. No big deal - but when we entered the 2nd room it smelled very strong of pot. Asked the front desk to have someone come spray - they did right away and it went away. Ok - still at 5:15pm our 3rd room was not ready - still ok because we were off to host our birthday party at Dave & Busters. When we returned at 7:30pm the room was ready. However, when we entered it was as if someone had just smoked pot and left the room. Again- asked if they could come spray which they did not. While at the front desk a concerned mother came it to advise that people were getting sick in the pool area - coughing- burning eyes and even 1 kid threw up from over chlorinated water. The front desk suggested to prop the door open but didnt seem too bothered. Anyway - we still make our way down to the pool - there were 5 of us moms and our 6 kids. The pool and hot tub was so crowded with kids running around - and while kids are supposed to be accompanied by an adult - there were only 2 other adults in the area. Im not talking 10 or 12 - I'm talking 25 or 30 kids with only 2 adults. Kids were jumping into the pool without a care if there were other kids in the pool - so much so that 2 of the kids in our group were jumped on. Overall - this is a party hotel - it reeks of pot - only 1 elevator seemed to be working - and literally kids ran around all hours of the night. It was disappointing that we chose this hotel for our group getaw
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 1 night in Jan 2026

2/10 Terrible

Devon

Disliked: Cleanliness, staff & service, amenities
all
Stayed 1 night in Dec 2025