6/10 Okay
Melissa
26 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
My biggest complaint was that the hotel offered food but it was next to inedible. We got in late and ordered pizza and parmesan fries. Instead of trying to find a local pizza joint, we saw we could order right from them. Well the pizza was personal size, served hard as a rock with a sawdust flavor crust. It literally tasted like some thrift store pizza. The fries were of a small portion and seemed to be air fried to a crisp with shredded parm thrown on top. I really wanted a refund bc we threw it out. Breakfast the next morning was worse. My husband and daughters said the only thing edible were the sausage links. If you're going to offer food, and especially charge alot for it, it should be edible at the least. Otherwise, just have some menus from local spots available in each guest room. I travel often and really don't complain but this time I felt it necessary. This was my first time at a Hyatt hotel. The hotel itself was very clean and front desk staff at check in were pleasant. But the food quality was just nasty.
Melissa
Stayed 1 night in Aug 2024