See all properties
Save

MainStay Suites Detroit Farmington Hills

2.5 star property

Photo gallery for MainStay Suites Detroit Farmington Hills

Reception
Full-sized fridge, microwave, stovetop, dishwasher
Lobby sitting area
Standard Room, 1 Queen Bed, Non Smoking
Laundry room

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Kitchen
  • Laundry

Explore the area

Map
37555 Hills Tech Dr, Farmington Hills, MI, 48331
  • Henry Ford Medical Center - Columbus
    ‪3 min drive‬
  • Twelve Oaks Mall
    ‪6 min drive‬
  • Suburban Collection Showplace
    ‪9 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪31 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Studio, 2 Double Beds, Non Smoking

Extended Stay America Select Suites Detroit Farmington Hills

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (635)
The price is NZ$136
for 1 room
includes taxes & fees
18 Apr - 19 Apr
Extended Stay America Select Suites Detroit Farmington Hills

About the area

Farmington Hills

With a stay at MainStay Suites Detroit Farmington Hills in Farmington Hills, you'll be in the business district, within a 10-minute drive of Suburban Collection Showplace and Henry Ford Medical Center - Columbus. .This hotel is 2.1 mi (3.5 km) from St. Joe's Medical Group and 2.1 mi (3.5 km) from St. Mary Mercy Primary Care Farmington Hills.

What's nearby

  • Henry Ford Medical Center - Columbus - 3 min drive - 2.7 km
  • Twelve Oaks Mall - 6 min drive - 5.3 km
  • JD Racing Indoor Karting - 7 min drive - 6.4 km
  • Henry Ford West Bloomfield Hospital - 9 min drive - 8.2 km
  • Suburban Collection Showplace - 9 min drive - 9.5 km

Getting around

  • Royal Oak Station - 20 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 33 min drive

Restaurants

  • ‪Panera Bread - ‬9 min walk
  • ‪Taco Bell - ‬4 min drive
  • ‪Wendy's - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Tim Hortons - ‬4 min drive

About this property

MainStay Suites Detroit Farmington Hills

Hotel in Farmington Hills with a 24-hour fitness center and a 24-hour front desk
MainStay Suites Detroit Farmington Hills offers 123 accommodations with coffee/tea makers and hair dryers. Premium satellite television is provided. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Farmington Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 123 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional amenities at this hotel include a picnic area, barbecue grills, and discounted use of a nearby fitness facility.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 10.00 per pet (varies based on length of stay) plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hawthorn Suites Farmington Hills
Hawthorn Suites Wyndham Detroit Farmington Hills
Hawthorn Suites Wyndham Detroit Hotel Farmington Hills
Hawthorn Suites Wyndham Detroit Farmington Hills Hotel
MainStay Suites Detroit Farmington Hills Hotel
Hawthorn Suites by Wyndham Detroit Farmington Hills
MainStay Suites Detroit Farmington Hills Farmington Hills
MainStay Suites Detroit Farmington Hills Hotel Farmington Hills

MainStay Suites Detroit Farmington Hills Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 807 reviews
Rating 8 - Good. 249 out of 807 reviews
Rating 6 - Okay. 127 out of 807 reviews
Rating 4 - Poor. 88 out of 807 reviews
Rating 2 - Terrible. 109 out of 807 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Travelled with family
Had to change sheets upon arrival, coffee pot did not work, heater was very noisy at night, bed was fair in comfort. But fir the price it was as expected.
Stayed 2 nights in Dec 2024

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrtible customer service.
I arrived at the location after midnight and a sign indicated I needed to call for the attendant. I used the phone in the lobby and dialed zero and the phone rang until it went to a busy signal. I continued calling 4 more times before the attendant showed up. Once the attendant did show up, I was assigned a handicap room but not with a roll in shower as I had requested. The attendant looked for a room with a roll in shower and provided me electronic keys to the room. The attendant indicated there were no towels in the room so he handed me a pile of them to take to the room. Once I arrived at the room the keys did not work and I had to go back to the lobby to get a new set. When I finally got into the room, I saw that there were no hangers for me to hang my clothes on or cups for me to drink any water or take any pills. I called the front desk and was told there were no hangers, they were getting a shipment the next day, but he would bring me some cups. The condition of the room was poor. The linens were thin and the carpet looked like it had not been vacuumed. While staying at the hotel I had an accident where I slipped coming out of the roll in shower and hit my head against the gripping bar. I called the front desk and asked if they would have housekeeping clean the bath room. I was told it was Christmas and there was no housekeeping and I would have to clean it myself. If I wanted any cleaning items, I would have go to the front desk to get them.
Stayed 4 nights in Dec 2024

10/10 Excellent

Madhav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, nice apartment style hotel.
Stayed 12 nights in Nov 2024

6/10 Okay

Krystal

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It definitely provided what I needed.
Stayed 1 night in Nov 2024

8/10 Good

Sharon

Stayed 1 night in Oct 2024

2/10 Terrible

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly and dog lovers. But the 2 rooms I dealt with were filthy, toilet wasn’t flushing in 1 room had to move immediately. The previous guest had left clothing and food behind along with dirty dishes in the dishwasher. The furniture and decor were trashed and filthy. Not to mention the pot smokers in the building stinking up the place but also affecting my COPD! 4th floor is a little quieter but still the guests get outside at night and argue along with key fobs constantly being pushed! For a commercial property the city is a problem!
Stayed 14 nights in Oct 2024

2/10 Terrible

Mario

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was EXTREMELY DIRTY!!!!!!! I switched rooms to a more suitable one and that room was dirty as well. The toilet was broke and we had to go use the lobby bathroom. Half the channels didnt work on the tv. The phone in the room didnt work. There were dirty dishes with caked up gunk on them. There was mold in the room.
Stayed 2 nights in Nov 2024

8/10 Good

Jonathon

Travelled with family
Liked: Staff & service
Disliked: Amenities
Had a kitchen, but limited supplies to cook or make things
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE!!
Day of check in they check me and my family into a dirty room. Had to wait another hour for them to figure out what to do with us. Due to this happening I clocked in LATE for work causing my company to suspend me!! Finally they rushed “cleaned” another room that turned out to be TRIFLING! Dog or cat poop under bed dirty shoes and underwear under bed smoking blunts and bloody tissue behind nightstand moldy shower curtain broken and leaking dishwasher fridge barely worked room filled with nats phone didn’t work and we didn’t have a remote for either televisions. But they made sure to bam on my door everyday to see if I was staying over ! Worst experience ever will not recommend!
Stayed 2 nights in Oct 2024

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Edward

Liked: Amenities
Disliked: Property conditions & facilities
They was No breakfast serving, the room was nice , just need an update on the furniture. Also bathroom curtains needed to be changed as well. But besides that it was a okay stay. When I say dirty ( I’m talking about the curtain in the bathroom)
Stayed 1 night in Sep 2024

6/10 Okay

James

Stayed 2 nights in Aug 2024

4/10 Poor

Ivan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is completely falsely advertised in the photos, what you see there is what it used to look like maybe when it was opened but it definitely isn't the case anymore. The hotel is dirty from the front door all the way up to the rooms. The carpets haven't been vacuumed in a while, the sheets have stains, there's water damage on the walls and ceilings. Most of the advertised hotel amenities aren't available because of the "construction works" and as they said at the reception there's very limited breakfast options. The receptionists and the hotel manager act as they're genuinely helpful while you tell them that you don't like the room and don't want to stay at the hotel until you leave and then just pretend there was never any issues when Expedia customer support contacts them. To sum it up, I got there, the room wasn't ready, checked it out and left after 15 minutes to a different hotel. Don't stay here if your expectations aren't very low to none!
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Never and I mean never again
Check-in was smooth, the elevator needed to be swept out. The room had a smell, housekeeping is none existed. You have to take your used towels to the front desk, and pick up clean ones. Either you take your trash to the elevator or to the end of the hallway. We received two keys, one would work then you have to go back downstairs to the front desk so they can swap it so it can work did that twice. Wi-Fi was weak it kept buffering and no ice but have a sign that direct you to it.
Stayed 3 nights in Aug 2024

2/10 Terrible

Bridget

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund for booked hotel
I bought a hotel room from here and when I got there they couldn’t accommodate me, they told me they were fully booked and I would have to go through hotels.com to get a refund since I couldn’t even stay in their hotel. I reached out to you guys and after a while you emailed me that because the hotel won’t answer you can’t give me a refund. It is not my fault or my responsibility to force the workers at this hotel to do their job. I was told to go through you guys and you’re saying you need them to answer to do anything for me but where does that leave me? Not being able to trust hotels.com….I was not even able to use this room yet you’re still trying to charge me. I would like to speak to someone about this otherwise I need to dispute this on my bank card…this is ridiculous that I have to go through all of these obstacles just to get a refund from this hotel that was fully booked when I got there. This is also the second time this hotel location has been fully booked after I purchased a room
Stayed 1 night in Aug 2024

6/10 Okay

BOSTICK BENSON,

Business traveller
The property itself was OK. It is beginning to look like it needs some maintenance in certain areas (dirty carpet and painting mostly). What I did not like during my stay there was that there was no coffee pot in the room. There was coffee packets on the kitchenette counter but when I asked the front desk about it, I was told that none of the rooms had a coffee maker. The other thing is the main reason I was staying at that particular location is because they had a gym. Well, while being walked up to my room I was told the gym was out of commission due to a fire months ago so I was unable to use the gym the whole time I was there. Can I get a credit for this on my credit card? Other than the above, my stay was great. Thanks for listening. Bo Benson cell 832-236-5986
Stayed 3 nights in Aug 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
My room was nasty. There was trash everywhere. My key never worked and se were across the hall from a pit bull that barked the entire night
Stayed 2 nights in Aug 2024

6/10 Okay

Inara, Charlottesville

Liked: Cleanliness, staff & service
Key card for door did not work. Desk attendant let us in our room. Even her card took 5 tries before it finally worked. She said a new card would in not fix the issue. Bedside lamps and plug did not work. The suite was clean and i liked the separate room, and the price was great.
Stayed 1 night in Aug 2024

2/10 Terrible

Stephen

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction, and amenities were unavailable. Room smelled gross. They also gave me the key to a different person's room when I checked in, and I was able to enter that room. This is very dangerous. No laundry or other amenities available.
Stayed 2 nights in Aug 2024

8/10 Good

Jeffery

Stayed 2 nights in Aug 2024

4/10 Poor

Leticia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair on the floor and towels. Found bugs in the drawers.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Urine on toilet seat, shower hose was linking causing water to spout all over bathroom floor, there was no cable attached to tv and cable service, a chair was broken, the access outer doors did not lock at night for key card entry only which made me feel very unsafe, and another resident received a package I had delivered but never gave to reception. Even though I had asked in advance if package delivery was permitted.
Stayed 9 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The TV did not have a cable wire to get service so we couldn’t use and the service desk stated to maintenance on duty. Shower head was broken. Therefore the floor got soaked with water. The like switch had a broken cover exposing the wires. The sheets were dirty needed to be replaced. It was not stained as she explained to us. Appeared to be.fresh makeup.
Stayed 1 night in Jul 2024

2/10 Terrible

Cassie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt entirely unsafe. Nobody at front desk when I attempted to check in. Hardly any lights. I didn’t end up staying because I was too afraid. Ended up sleeping in my car.
Stayed 1 night in Jul 2024