6/10 Okay
Michaela
Travelled with family and small children
4 Nov 2024
Liked: Amenities, property conditions & facilities
We stayed here as a family with our small baby for our wedding anniversary for 3 nights. As a 5 star hotel you expect top class luxury but I think the days of that are gone. The staff were so inexperienced. I know everyone has to start somewhere but there is a lack of training from reception to bar/restaurant staff. Our room was nice but lighting poor for doing hair etc. no coffee or tea in room and the door was ate which looked like teeth marks and carpet torn obviously from the hotel being dog friendly so left the room looking grubby. The bar for food and drink was expensive and there was no atmosphere. The Saturday night there was entertainment and it was poor to say the least. We’ve stayed in better 3 star hotels for a fraction of the price as here is very expensive. Only thing I will rate is the leisure facilities and a big shout out to Ciara who done my massage in the spa. Such a lady and fantastic at her job.
Michaela
Stayed 2 nights in Nov 2024