I recently stayed at your hotel and would like to express my dissatisfaction with my experience. Although the hotel was very clean, several issues significantly impacted my stay.
First, the heat in the room was unbearable. When booking, I specifically chose a room with air conditioning, but it did not work on the first night. When I called for assistance, the facilities staff brought a fan and mentioned they didn’t know how to fix the air conditioning, nor were there any available rooms to move to. The second day, I complained again and received the same response: "We don’t know how to fix it, but here is another fan."
The room was much hotter than the hallway, and the window did not open wide enough to allow proper airflow. Furthermore, the TV only had five working channels, and the staff seemed generally clueless about resolving these issues.
Given the price I paid, I am extremely unhappy with the facilities. At the very least, there should have been cold water in the fridge. By contrast, I booked into a Premier Inn at half the cost, which provided a much more comfortable bed, functional air conditioning, and cold water in the fridge.
The only positive aspect of my stay was that your staff stored our bags until we could check in at the Premier Inn.
Due to these issues and the high cost, I will not be returning to your hotel.