4/10 Poor
Verified traveller
30 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not So Enjoyable
Front desk staff was ok except for the person that checked us in, she never looked at me and didn't explain how the elevators worked or offered any information about the hotel. We called down for pillows and never got them. The elevators are rather small and VERY slow. We had to wait 15min one time to just get downstairs. The restaurant never had any reservations or openings for us to eat or even just sit to have a drink. There is no complimentary anything that is worth mentioning. The coffee was horrible, and we saw many full cups left in the parking lot. The toilet paper and kleenex were not soft at all and we ended up going and buying our own. When we went to the pool there was no towels, and it took the front desk over 20min to bring some in there. The hot tub was only half full and the jets were throwing water everywhere and it never got hot like it should be. The shower in my room when you turn the knob on for the faucet the shower would spit water everywhere even without the knob flipped for the shower. Only good part was the room was clean and the view from the room looking at the harbor and Bentleyville lights.
Verified traveller
Stayed 8 nights in Dec 2024