4/10 Poor
Latrice
Travelled with family
6 Jan 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Uneventful
From the moment we came there I felt unwelcome especially when the manager told me one noise complaint and I will kick u out. Who wants to here that coming there then u said it was running coming from the room when I have teenagers and all of them where to scared to move because they way the lady came off when we first came. Then u tell me well someone complainted u are running in the room and if u want to leave u can but one more complaint and u have to go I honestly think she came to the room to check to see what people were in there because she said u are not allowed to have any visitors even if they don’t stay. I asked to speak with her supervisor and she was like I’m the manager. Well everyone has someone above them. My kids did not enjoy themselves and the only reason I didn’t cancel everything from jump it was my daughter’s birthday. It was later staff at night that was welcoming but the manager was not. Plus when we checked in she was with 2 other women and one just kept staring like what are u doing here with an ugly face. And when I checked out same thing happened cause it was the same manager so just so I wouldn’t be charged for bs I have to video tape the room and handing in room keys so they wouldn’t say it was damages cause if u can lie about kids running which I have teenage kids and they weren’t u would lie about damage or other stuff. We been going there the last 2 years and never experienced what we did last night. And excessive cleaning fee will charged
Latrice
Stayed 1 night in Jan 2025