Although the workers were kind, the place itself was in horrible condition. From a few days after booking we felt like something was not right. This place should not be rented out. It said pay at property, payment came out within a day of booking. When inquiring about this, neither hotels.com or us could reach the property by phone/email. When inquiring about location, as it was noted in reviews this was not correctly listed, still no response from EGM. Upon arrival for our stay, we were asked our name and given a key. We were told the room does not have a pull out couch (which we needed) we took an alternative room that was available, to have a pull out couch. The room was disgusting, dirty towels in the shower, dirty underwear in the drawer, garbages overflowing. We booked a room for 8 guests. Both of the options when we arrived had not enough beds for 8, 6 maybe, with one being a broken pull out couch. When we complained at the desk, the lady did offer to have it cleaned and give us the other room in addition so we had enough beds. The smell of a dead animal outside our porch was disgusting, broken windows in adjacent rooms, dogs barking outside our windows. We would have not stayed here but had nowhere to go. We did not feel safe. Hotels.com was very unhelpful in all of this, which was extremely disappointing, as we have booked several times through them and they've been helpful. After multiple phone calls and complaints they gave us a min amt refunded in one key cash.