6/10 Okay
J Nai
Travelled with family
11 Aug 2024
Liked: Property conditions & facilities
Great location and pretty hotel. We just came from the white elephant with excellent customer service. I was not impressed with the service at the Harborview. The only great customer service we received were from the bellmen. Especially Bert, he was always super friendly and willing to go above and beyond. This hotel has the potential to be amazing with a couple customer service, tweaks and handling of certain situations. We had to speak to the manager at one point because someone didn't handle a situation and she was amazing and went above and beyond, but it shouldn't have gone to her. Lower levels need to be trained and better customer service. They could all take a lesson from the Bellman.
J Nai
Stayed 4 nights in Aug 2024