This is the fourth and unfortunately the final time we'll stay here. The past few years this hotel has been outstanding but now it looks as though a policy change with staff has made this one to avoid.
I had the worst dinner service I've ever encountered here, we sat for 35mins before someone even asked us for a drinks order, that was done at same time as our food order. The food turned up, starter's and main courses at same time. I had ordered a tasteless mushroom tagliatelle with chicken, i got 2 fork fulls before giving up. Our drinks didn't arrive until everyone had finished eating and when the waitress came to clear the table and I told her my tagliatelle was way below par she said "great, I'll be back in a minute". She didn't return. The next day i tried to speak to someone at reception and was asked to wait while the receptionist looked through a drawer of leaflets, which seemed to amuse her greatly, i gave up after waiting 8 minutes. That night we were all woken by loud, drunken guests at 1.30am who were having quite the party at the front door, right next to reception, this was allowed to carry on until 2.15am. Absolutely shocking for the cost of this hotel delivering such poor quality.
The pool and lesuire facility upgrade this year in the hotel is one plus point, really nice throughout. Unfortunately the rest of the hotel can not hold up to the same standard.
There is so much choice in Edinburgh, especially in this price bracket, my advice is go elsewhere.