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Xelena Hotel & Suites

5.0 star property

Photo gallery for Xelena Hotel & Suites

Indoor pool, pool loungers, lifeguards on site
Exterior
Exterior
Suite Presidencial
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Parking included

Explore the area

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405
  • Bahía Redonda
    ‪4 min walk‬
  • Calafate Fishing
    ‪3 min drive‬
  • Anfiteatro Del Bosque
    ‪3 min drive‬
  • El Calafate (FTE-Comandante Armando Tola Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite de Lujo

Suite de Lujo

Suite de Lujo

  • 80 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Junior

Suite Junior

Suite Junior

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple

Triple

Triple

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Presidencial

Suite Presidencial

Suite Presidencial

  • 125 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Esplendor by Wyndham El Calafate

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.3 out of 5, Excellent, (507)
The price is NZ$401
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Esplendor by Wyndham El Calafate

About the area

El Calafate

A stay at Xelena Hotel & Suites places you in the heart of El Calafate, just a 4-minute walk from Bahía Redonda and within a 5-minute drive of Calafate Fishing. .This luxury hotel is 0.9 mi (1.5 km) from Bahía Redonda Viewpoint and 1.1 mi (1.8 km) from Lago Argentino.

What's nearby

  • Calafate Fishing - 3 min drive
  • Gnome Village - 4 min drive
  • El Calafate Historical Interpretation Center - 6 min drive
  • Santa Teresita del Nino Jesus Church - 7 min drive
  • Glaciarium - 7 min drive

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • ‪Yeti Ice Bar - ‬5 min drive
  • ‪La Lechuza - ‬5 min drive
  • ‪La Cocina - ‬6 min drive
  • ‪Pura Vida - ‬4 min drive
  • ‪Cerveceria Artesanal Chopen el Calafate - ‬5 min drive

About this property

Xelena Hotel & Suites

Luxury El Calafate hotel in Macrozona Bahía Redonda y Primeros Faldeos with a full-service spa
Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Treat yourself to a stay in one of the 100 guestrooms, featuring heated floors and LED televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Grab a bite to eat at the MORA, a restaurant where you can take in the ocean view, or stay in and take advantage of room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
MORA - Overlooking the ocean, this restaurant serves dinner only.
PIERROT - Overlooking the ocean, this lobby lounge serves breakfast and lunch. Open daily.
Huerta & Fuegos - Onsite tapas bar. Open daily.
Coral Coffe Shop - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Free shopping centre shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 20 for adults and USD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • MORA
  • PIERROT
  • Huerta & Fuegos
  • Coral Coffe Shop

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Lifeguards on-site
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Champagne service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floors
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 2 2025 to June 8 2025 (dates subject to change):
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 for adults and USD 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Xelena Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 252 out of 404 reviews
Rating 8 - Good. 91 out of 404 reviews
Rating 6 - Okay. 37 out of 404 reviews
Rating 4 - Poor. 15 out of 404 reviews
Rating 2 - Terrible. 9 out of 404 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
1
Stayed 2 nights in Nov 2024

8/10 Good

Rylee

Stayed 4 nights in Sep 2024

10/10 Excellent

Delos, Owego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel with excellent service and two nice restaurants but located in a remote area away from town. Our first room was less than ideal with a view facing a stone wall but they gave us a free upgrade to a trip,e room with a view off the lake.
Stayed 2 nights in Nov 2024

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo
Stayed 2 nights in Nov 2024

8/10 Good

Justin

Stayed 1 night in Nov 2024

10/10 Excellent

Xiaoning

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to Lake Argentino with a nice view of the lake. The hotel has nice facilities, and the amenities are excellent. The breakfast was wonderful. Like most people we met in Argentina, the hotel staff were very friendly and helpful. It was worth every penny of the price.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesse, Bay Harbor Iss

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience from the moment we checked in. Great view of the Argentine Lake, hotel ambiance, and amicable personnel.
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Stayed 2 nights in Oct 2024

8/10 Good

david, owings mills

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property Not as close to the lake as I expected
Stayed 2 nights in Oct 2024

10/10 Excellent

KAMRAN

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very efficient and courteous. The food is fantastic. I really enjoyed the view from the property and overall experience was outstanding.
Stayed 3 nights in Oct 2024

10/10 Excellent

deyi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Oct 2024

4/10 Poor

Ashkan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful of potential theft. Nice property, on the whole very nice staff. We caught maintenance trying to steal. Management took this pretty casually and had zero consideration that it ruined our day with very little in the way of offering something besides a meal.
Stayed 3 nights in Oct 2024

2/10 Terrible

Maxim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

NADYA

Liked: Staff & service
Nice stay overall
It is a nice hotel but no toiletries were available in my room other than shower gel and lotion. The staff is very nice and helpful! The food was good. The bed was very good and the shower power was great!
Stayed 2 nights in Sep 2024

10/10 Excellent

Norma Lydia, Monterrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iris Berry, Ceci, elegante Nice, Place I, Love de Spa And The Restaurant Has Wonderful Food de Stuff Is Berry, Very Nice And I Love Are Stay There For Me Best place in Calafate
Stayed 3 nights in Sep 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen Reid, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a car so can’t speak to other forms of transportation. The hotel was clean and in good repair. The staff at the restaurant very friendly. The hotel is not constructed of high quality materials but was put together well. Drinks were very expensive and on par with New York.. humm. Stayed in the one bedroom suite facing the lake. Breakfast was included and delicious. Would recommend and would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Stayed 2 nights in May 2024

6/10 Okay

Deeplaxmi

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property sits on a very scenic location with rooms facing the lake. That is the best part. However, the rooms are not maintained. Eg a broken arm rest of a chair that was just kept in place and falling shower head. Someone can be seriously hurt. The food is average. Breakfast is ways below par. The hotel staff is trained to ask for payment immediately when you place the order, not after you are served or ready to leave. It is really a cheap mannerism and very insulting for a so called high class resort. Under the guise of sustainability, they provide only a refilled bottle of water in the room, with written instructions that guest can refill in hotel lobby. Really? Heard of customer service or hospitality? And they sell plastic water bottles in the Bar for $3 each. The staff doesnt seem to like working there, and reflects in their dealing with the guests. Highly suggest some serious staff training and change in service attitude if you wish to attract clientele. You have a prime property, pls pay attention to service and dining!
Stayed 2 nights in May 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Slightly far from town
Stayed 2 nights in Apr 2024

8/10 Good

Verena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not 5 stars but a good stay in El Calafate
Stayed 2 nights in Apr 2024

6/10 Okay

Noel

Travelled with family
La propiedad esta en una excelente localidad. Hermosa vista del lago y muy accesible a las areas turística. La propiedad está catalogada 5 estrellas sin embargo carece de muchas cosas para ser catalogada de esa categoria. Las habitaciones super sencillas sin ningún detalle de alta categoria. Lo mas importante el servicio al cliente era de categoria de hotel maximo 3 estrellas. Cuando llegamos nadie nos recibió en la entrada, no tenian personal para asisitir con las maletas ni dar una bienvenida personalizada como es de costumbre en un hotel da alta categoria. El servicio del desayuno tampoco era bueno. Muy poca atención de los empleados. En nuestro caso solo nos preguntaron el número de habitación y nunca se acercaron a ofrecer algo ni nada. Practicame era como si no hubiesen meseros para asisitir a los huéspedes. El menú demasiado limitado y de poca calidad. En resumen puedo decir qué es un hotel muy bonito pero no es un hotel 5 estrellas. Practicame entramos y salimos y nos sentimos completamente solos en el lugar durante las 2 noches que estuvimos alli. No recibimos ningún tipo de atención que nos hiciera sentir bienvenidos y que nos haga regresar al hotel en otra ocasion.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, location and service! Recommended!!
Stayed 2 nights in Apr 2024

6/10 Okay

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but shady extra charges
The place was nice but be aware that the room rate they advertise on Hotels.com is incorrect. And the reason they give you is a complete nonsense, in the end I paid 7% more which is not a lot but I don’t like being lied to, when I asked the front desk they deflected it on my credit card company (VISA) but they actually use they own exchange rate for foreigners … According to them the USD on the listing is only for Argentinian residents … nonsense…
Stayed 2 nights in Apr 2024