Checkin was ok, staff is multilingual
We didn’t use the paid parking as you can park outside
Lift wasn’t working on our arrival, our bedroom was at the fourth floor!!!
Our bedroom was flooded, it was raining very badly so we requested another one and had to go downstairs again (no lift, remember?) Change was quick
In the second bedroom, the stovetop wasn’t working, the furniture and bathroom were outdated and we had only two towels for 4 guests. There was a dishwashing kit, very useful.
Spa facilities are very outdated too but massage was great, the sauna wasn’t working. The lift wasn’t working again so we had to go through the service stairs to get to our bedroom. Access to the pool is 8€ for the whole stay.
Breakfast at the restaurant was ok but could be better, on the second morning the microwave and the toasters weren’t working either.
Pool table wasn’t working in the reading room, sliding doors of the main entrance were out of service too.
The hotel is close to PortAventura, Tarragona and Salou, so very well located but deserve a full revamp and complete refurbishment.
Too many things weren’t working even if the price was affordable.
We always book 4-star hotels but this one was by far the most disappointing and doesn’t deserve this ranking.