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Reserva Conchal Beach Resort, Golf & Spa

5.0 star property

Photo gallery for Reserva Conchal Beach Resort, Golf & Spa

Premium Villa 4 bedroom garden view + private pool | Terrace/patio
Condominium 4 bedroom ocean view | View from room
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium Villa 4 bedroom garden view + private pool | Room amenity
Condominium 4 bedroom ocean view | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Barbecue grill
  • Washer
  • Air conditioning

Explore the area

Map
Playa Conchal, Cabo Velas, Guanacaste, 50308
  • Conchal Beach
    ‪2 min walk‬
  • Reserva Conchal Golf Course
    ‪7 min walk‬
  • Playa Brasilito
    ‪17 min drive‬
  • Tamarindo (TNO)
    ‪36 min drive‬

Room options

View all photos for Condominium 3 bedroom Garden view

Condominium 3 bedroom Garden view

Condominium 3 bedroom Garden view

  • 214 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Condominium 2 bedroom Garden view

Condominium 2 bedroom Garden view

Condominium 2 bedroom Garden view

  • 141 sq m
  • 2 bedrooms
  • Golf view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Condominium 3 bedroom Ocean View

Condominium 3 bedroom Ocean View

Condominium 3 bedroom Ocean View

  • 214 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Condominium 1 bedroom ocean view

Condominium 1 bedroom ocean view

Condominium 1 bedroom ocean view

  • 68.0 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Home Town Aromo 3 Bedroom, 3 Floors.

Home Town Aromo 3 Bedroom, 3 Floors. | Private pool

Home Town Aromo 3 Bedroom, 3 Floors.

  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Premium Condominium 3 bedroom Ocean View

Premium Condominium 3 bedroom Ocean View

Premium Condominium 3 bedroom Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Condominium 4 bedroom ocean view

Condominium 4 bedroom ocean view

Condominium 4 bedroom ocean view

  • 4 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Premium Villa 4 bedroom garden view + private pool

Premium Villa 4 bedroom garden view + private pool

Premium Villa 4 bedroom garden view + private pool

  • 4 bedrooms
  • Sleeps 10
  • 3 King Beds and 3 Queen Beds

View all photos for Condominium 2 bedroom ocean view

Condominium 2 bedroom ocean view

Condominium 2 bedroom ocean view

  • 141 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Condo

Condo | Private kitchen

Condo

  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa 4 bedroom garden view + private pool

Villa 4 bedroom garden view + private pool

Villa 4 bedroom garden view + private pool

  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 2 Queen Beds

Similar properties

Pool

The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, (1003)
The price is NZ$1,580
for 1 room
includes taxes & fees
20 Feb - 21 Feb
The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

About the area

Cabo Velas

With a stay at Reserva Conchal Beach Resort, Golf & Spa in Cabo Velas, you'll be by the sea, a 2-minute walk from Conchal Beach and 7 minutes by foot from Reserva Conchal Golf Course. .This beach condo is 12.3 mi (19.8 km) from Tamarindo Beach and 24.2 mi (39 km) from Coco Beach.
View more Condo rentals in Cabo VelasOpens in a new window

What's nearby

  • Conchal Beach - 2 min walk
  • Reserva Conchal Golf Course - 7 min walk
  • Playa Potrero - 12 min drive
  • Playa Brasilito - 17 min drive
  • Flamingo Beach - 24 min drive

Getting around

  • Tamarindo (TNO) - 36 min drive

Restaurants

  • ‪Bar Imperial - ‬6 min walk
  • ‪Mitra Market - ‬9 min walk
  • ‪Royal Beach Club - ‬9 min walk
  • ‪Bamboo Asian Fusion Restaurant - ‬10 min walk
  • ‪Coco Loco Bar & Restaurant - ‬12 min drive

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Reserva Conchal Beach Resort, Golf & Spa

Elegant beach condo and 2 outdoor pools
Reserva Conchal Beach Resort, Golf & Spa offers 40 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and laptop-compatible safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters. Accommodations at this 5-star condo have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

Televisions come with cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a health club, and complimentary bicycles. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa by Westin has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 40 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with down comforters. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional amenities at this condo include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at the restaurant or snacks in the condo's coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available on request), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Reserva Conchal Beach Resort, Golf & Spa has a restaurant serving breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Beach

  • Direct access to the beach
  • Free beach shuttle
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 2 outdoor pools
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 6 treatment rooms
  • Body treatments
  • Manicures and pedicures
  • Couples treatment room(s)
  • Facials

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • Free off-site parking
  • Pick-up airport shuttle (surcharge) from 7 AM to 10 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Free beach shuttle

Family friendly

  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Kids' club (surcharge)

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Rice cooker

Dining

  • Cooked-to-order breakfast available for a fee daily 7 AM–11 AM: USD 15-35 for adults and USD 10-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Bedrooms

  • Down duvet
  • Pillow-top mattress
  • Rollaway/extra beds: USD 35.0 per day

Bathrooms

  • Separate bath and shower
  • Deep-soaking bath
  • Hairdryer
  • Free toiletries
  • Bidet

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • TV with cable service
  • Pool or billiards table
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • meeting rooms
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Soundproofing
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the sea
  • Near the airport
  • In the mountains
  • In a rural location

Things to do

  • Health club
  • 2 outdoor tennis courts
  • Outdoor pool access neaby
  • Fishing on site
  • Fitness classes on site
  • Mountain biking on site
  • Ecotours on site
  • Yoga classes on site
  • Hiking/biking trails on site
  • Golf driving range on site
  • Tennis on site
  • Golf course on site
  • Tennis lessons on site
  • Whale watching nearby
  • Snorkelling nearby
  • Windsurfing nearby
  • Surfing/body boarding nearby
  • Waterskiing nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby
  • Rafting nearby
  • Sailing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 40 rooms
  • Individually decorated
  • Individually furnished
  • Access via exterior cooridors

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day
Cribs (infant beds) are available for USD 35.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 35 for adults, and USD 10 to 30 for children
  • Airport shuttle fee: USD 120 per vehicle
  • Crib (infant bed) fee: USD 35.0 per day
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Pool access available from 8 AM to 7 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Reserva Conchal Beach Resort Golf Cabo Velas
Reserva Condo
Reserva Condo Conchal
Reserva Conchal Condo
Reserva Conchal Hotel Playa Conchal
Reserva Conchal Beach Resort Golf
Reserva Conchal Beach Golf Cabo Velas
Reserva Conchal Beach Golf
Reserva Conchal Resort, & Spa
Reserva Conchal Beach Resort Golf Spa
Reserva Conchal Beach Resort, Golf & Spa Condo
Reserva Conchal Beach Resort, Golf & Spa Cabo Velas
Reserva Conchal Beach Resort, Golf & Spa Condo Cabo Velas

Reserva Conchal Beach Resort, Golf & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 131 reviews
Rating 8 - Good. 36 out of 131 reviews
Rating 6 - Okay. 18 out of 131 reviews
Rating 4 - Poor. 10 out of 131 reviews
Rating 2 - Terrible. 2 out of 131 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2018

4/10 Poor

H.Scott, Salem, Ma

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Liked the Property but I was entertaining 3 Friends early for one night before our weeks Condo. stay, the bathroom tub was so discusting I have a picture, The worse was the phone line did not work and we were cut off from all communication. When a neighbor heard of the problem called from her cell, they then said they were not coming that night Friday, but will be there 9am Sat. am I let them know we were checking out at 11 so do not come at 9am. We were then stuck with out communication, I added International dial to my phone just to request a shuttle for dinner. They then showed up at 8:30 am anyway embarassing.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Massive 3 bed apartment with ocean views. Fully fitted kitchen and laundry, (although would've been nice to have a bit of washing powder provided). Lovely pool, and fantastic sandy beach.
Stayed 2 nights in Aug 2018

10/10 Excellent

Stephanie, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given a fabulous room with an amazing view even after our vow renewal plans fell through. Mariel was VERY responsive to any questions I had. Carol in concierge was very thorough in explaining the resort as a whole upon check in. The beach property in front of the resort is amazing. Everything was comfortable and clean in the room. Wish we had more time to utilize all the amenities that Reserva Conchal has to offer. We will absolutely be back.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing resort
This was an amazing place to stay and the front desk was super helpful in helping arrange things to do from zip lining to riding ATVs.
Stayed 4 nights in Apr 2018

6/10 Okay

F, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Not a Hotel...
I was also shocked to realize this was not a hotel but a condo development. Rooms are far from the beach and you have to call a shuttle to get there. If you are looking for that, it is a great place to stay. The condos are not in the beach though. Pros: Nice condo. Clean. Great A/C. Lovely Beach. Very good bicycles on loan to get around. There are paddle boards and kayaks for loan also. The gym is good. Bed and linen are great. Cons: If you forgot something in your room it can take around 30 minutes to get back to the beach with it. It isn´t a hotel so there is no room service. Food isn´t very good.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very special place. I don’t have enough words to discribe who nice is this place. I wish we would stay longer.
Stayed 3 nights in Mar 2018

10/10 Excellent

Rebecca, Seattle, Wa.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Rent a car, same cost as shuttle service to and from airport and gives you ability to come and go from beach club without the hassle of the shuttle.
Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome resort
Very clean with friendly and accommodating staff.
Stayed 6 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice "condo" style setup
Great overall resort. Distance to the beach was a bit long (4km). Staff super friendly.
Stayed 7 nights in Mar 2018

10/10 Excellent

Vicky , ny ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Overall great experience there were random bugs in our condo on the first night but I found a small opening in one of the doors blocked it witha tissue sprayed big spray on it and found no bugs for the rest of our trip. Room was very clean, we even had a washing machine and dryer! Service was amazing! Super friendly staff helpful friendly, and efficient. Loved this resort!
Stayed 3 nights in Feb 2018

10/10 Excellent

Yoel, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Liked it very much, nice staff, good experience. Very good facilities. Tasty food, smiling peoples .
Stayed 5 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
I have stayed at this resort for over 12 years
I have stayed at this resort for 12 years. I love this resort the staff is incredible. But this time I noticed that they are renting out to more people then ever before and if a room hold 6 people 20 people would be stuffed in a room . I think they need to figure this problem out and quickly it changed the resort completely and I will Be looking into mukul not reserva to purchase a residence
Stayed 7 nights in Dec 2017

10/10 Excellent

Carlos, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option instead of a Hotel
The place I rented was an apartment in Reserva Conchal. It has the benefit of having all the services available of the Hotel, but in an apartment that has kitchen and great views of the ocean. Next time I fly to Tamarindo with the family, I will choose this option
Stayed 1 night in Aug 2017

10/10 Excellent

Pablo, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo/hotel/resort in Conchal Beach
Very spacious condos, fully equipped and very secluded. The condos are located in several buildings throughout a large area so it's very quiet and relaxing. The beach club is very nice, with lounge chairs readily available right on the beach, free use of kayaks and stand up paddle boards, spa with a large hot/cold Jacuzzi, nice restaurant. Try the second floor bar... nice views and great service. The staff is super friendly and always willing to help. And if you are looking for more action, Tamarindo town is only a few minutes away by car. Overall we really enjoyed our stay and fully recommend this resort.
Stayed 2 nights in Aug 2017

10/10 Excellent

Carol, Halifax, Nova Scotia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home Condo
We landed in Liberia and rented a car for a few days. Although there were not many road signs, we were able to reached our destination of Reserva Conchal without asking for directions. We were greeted at the entrance to the gated complex by security and directed to a building for check-in. The complex was huge, complete with an 18 hole magnificent golf course, surrounded by condos, the Westin Resort and Spa, and a wildlife reserve. Checking in was a breeze. Our reservation was sitting on the desk waiting for us and the check-in staff welcomed us and called us by name. They spoke English fluently. Our condo was located near the entrance to the complex. The condo was very large with a fully equipped kitchen; a dining area at the counter; living room; huge bedroom with a sitting room; a huge bathroom with a shower and separate jacuzzi. The place was tastefully decorated and impeccably clean. We were on the ground level with an outside entrance to a lovely covered patio and about 30 feet to a swimming pool. The view of the ocean was breathtaking as were the sunsets. We were invited to eat at the many restaurants with reservations and were offered a discounted price at the restaurants. It was very affordable. We were close to a village and stocked up on a few items for breakfast and lunches. Every day our beds were made and the condo was cleaned with fresh towels. I highly recommend Reserva Conchal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Location was excellent
The experience was excellent, the beach was 4K from the room the the transport to- from beach/room work very well. Include the activites like kayac, Cycles and Paddle surf, that was great for my kid and nephew.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ni e hotel, nice people but to many stairs
To Many stairs to get into the apartament, kínd staff, good meals,

6/10 Okay

Geo, Arizona

Disliked: Staff & service, property conditions & facilities
Not what I expected
I reserved a room with ocean view and stayed in a room that you had to have a shuttle or drive to just get to the beach. In fact you couldn't see the ocean from the property at all.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice apartment, high occupancy, service problems
because high occupancy, in the counter, at the checking, the possibilities to have a dinner or lunch at the restaurant was denied, alternative was to go outside and take a dinner at the town or to buy stuffs at the supermarket and cook the meals at the apartment. As well the maid service was very occupied and cleaned the apartment very late at the afternoon and the towels wasn´t change for dry ones.

4/10 Poor

Tlady, Toronto, Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Condo units spread out over perhaps 300 acres
Units are beautiful. No inter facility transport and use of my own vehicle forbidden. Who wants to walk in the tropics more that ten to twenty minutes to get to the "hotel" non lobby. Temperatures of over 30 degrees Celsius. The beach is a 25 minute Walk down a steep incline which takes more that 35 minutes to make the return trip to the unit. The Westin Hotel people mover/ shuttle was not available to us as we were not in the hotel but in the condos masquerading as a hotel A terrible choice! False representation as a hotel! Cruel and unaccomodating! Car compound is large but to get to the on site restaurant in the Westin Hotel we were obliged to hike over half an hour. The Hotel does have parking but the restaurant is not actually in the hotel building but is a shuttle ride away. Sounds ok till we learned that condo renters are not allowed to take the shuttle... Hotel guests only. Had we known we would NEVER had made the reservation at all. Ok for long term renters who are young and fit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roble Sabana room 103
The condo and maid service was great, bright, clean,spacious and access to a pool. Had a full kitchen only thing no fry pan, also no hangers for the closet. The master bedroom mattress was awful. The main issue is Reserva Conchal that manages the condo can do nothing about the problems except notify the owner.