6/10 Okay
Gary
27 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation numbers, why bother?
I did my booking via hotel.com and because they required a second name for the second room that was booked which I supplied. Upon checking in I was told that I had only booked 1 room with a single bed, not 2 rooms with 2 queen beds per room. The front desk said I would have to contact hotels.com to get this clarified. Unfortunately the e-mail confirmation does not supply any phone contact information for hotels.com but it does have a virtual assist which after presenting my booking issue only sent a link to my current itinerary which showed me paying for 2 rooms as requested. Even after presenting this to the person at the front desk they did nothing to rectify the issue. Not sure why they did not search using my reservation number, which would have the correct information. Out of frustration I then gave my name and the other name that I had registered and all of sudden the info was there. So if your getting 2 rooms regardless of what hotels.com asks put both rooms under one name and save yourself issues upon check in. Or perhaps hotel front end staff could ask if the second room could be under another name. The hotel was very nice though.
Gary
Stayed 1 night in Nov 2024