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Petronilla - Hotel in Bergamo

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Petronilla - Hotel in Bergamo

View from property
Exterior
Indoor spa tub
Lobby
Bar (on property)

Reviews

10 out of 10

Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Gym
  • Breakfast included
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
Via San Lazzaro 4, Bergamo, BG, 24122
  • Via XX Settembre
    1 min walk
  • Piazza Pontida
    2 min walk
  • Humanitas Gavazzeni Hospital
    14 min walk
  • Bergamo (BGY-Orio Al Serio)
    10 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Single Room, 1 Bedroom

Deluxe Single Room, 1 Bedroom

Deluxe Single Room, 1 Bedroom

  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Studio

Junior Studio

Junior Studio

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Petronilla - Hotel in Bergamo Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 215 out of 224 reviews" "
Rating 8 - Good. 7 out of 224 reviews" "
Rating 6 - Okay. 2 out of 224 reviews" "
Rating 4 - Poor. 0 out of 224 reviews" "
Rating 2 - Terrible. 0 out of 224 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided excelente service
Stayed 2 nights in Sep 2024

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have had a wonderful stay at Hotel Petronilla. The room was very nice. It was spacious, clean and comfortable. The staff was excellent. I can’t stress enough how pleasant and helpful the staff was. They went beyond with service. One gentleman (I wish I’d gotten his name) even went out and got Diet Coke for me when he realized that they were out. Breakfast was also very nice in a covered terrace. It was a little bit of a hike to the upper city but not too bad. All in all, I would wholeheartedly recommend this hotel..
Stayed 2 nights in Sep 2024

10/10 Excellent

Dennis, New Lenox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely fantastic. Francisco, Rebecca, and Joanne are wonderful hosts. They helped with dinner ideas and reservations, not to mention setting up a great E-Bike tour of Bergamo. The breakfast is very good with a nice patio to sit outside on in the morning. I wouldn’t hesitate to stay there again when I am in the area.
Stayed 4 nights in Jul 2024

10/10 Excellent

Damian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, excellent customer service and great breakfast. Francesco was extremely helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great stay! Nice and friendly staff. Valet parking worked perfect. Very nice room with good ventilation. Quiet and nice area. Breakfast superb. Just book it, Sure you will be satisfied.
Stayed 1 night in Jun 2024

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Francesco was so lovely, nothing was ever too much. He looked after us with such care. All the staff was so impressive, their attention to detail was superb. The breakfast was delicious and there was always plenty. We were so delighted with everything and everyone in this fabulous hotel. Highly recommend.
Stayed 5 nights in Jun 2024

10/10 Excellent

Michael, Santa Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, nicely appointed, wonderful breakfast, infrared sauna, great location, style of rooms is hip and cool, and staff were superb!!
Stayed 1 night in Jun 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent welcome .customer service was outstanding .. and a beautiful breakfast . Thanks for a wonderful stay Marie
Stayed 1 night in Jun 2024

10/10 Excellent

Olwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Petronilla hotel. Every thing about this place was perfect. Including the best breakfast ever. Eggs cooked to personal choice and presentation was lovely. Great selection of fruit and pastries too. Staff were so friendly particular mention to Rebecca and Joanne who made us feel so welcome. We didn’t get the guys name at breakfast but very helpful too. In a lovely part of Bergamo with plenty shops and restaurants nearby. About a 20 minute walk to Lecco station. We would recommend this hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in old town Bergamo, walkable to train station (for Naples), bus stops, shopping areas, and numerous restaurants. Very helpful staff, and great buffet breakfast plus made-to-order coffees and eggs. Would happily stay here again. Highly recommended!
Stayed 4 nights in May 2024

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extremely disappointed.
I was exceptionally disappointed with the reception department at the hotel. On arrival, we got lots of information and guidance to local places to go see eat etc. We were particularly warned to book a restaurant for Saturday night as the expectation was that the town would be very busy. The hotel staff offered to book on our behalf and we availed of that offer and asked them to book a particular restaurant for 8 o clock . We left it with them and headed off for a day trip. To my utter disappointment I got a phone call at 6.50pm while I was on a train back to go to the restaurant informing me that the only time available was a booking for 6.45 pm . I explained that I could not get there as I was on the train . I asked when was it booked . I was told that morning so I asked was did they not tell me then and I could have cut short my day excursion. No response and passed off as a misunderstanding/ miscommunication etc. It’s quite simple if and I say if it was booked that morning and the only time available was 6.45 pm you’d imagine that you would tell the customer that and let them make a decision on what to do. When I pointed this out I was told that they made a unilateral decision and believed ( I’ve no idea how) we were in the area and that we’d be okay / happy with 6.45pm . Anyway, no apology from them and passed off as a misunderstanding.No doubt the reception team will pass it off again a misunderstanding etc. but if a restaurant is not available let the client know ASAP
Stayed 4 nights in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Amenities
This hotel is excellent. Very clean and well situated. Rooms are very nice and spacious. Breakfast is excellent quality. All the staff- Rebecca, Francesco, Paolo and Luigi are excellent. Their manner is first class , so is their desire to help in all ways. I thoroughly recommend this hotel. Superb
Stayed 3 nights in Jan 2024

8/10 Good

Bernadette

Stayed 1 night in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Super welcoming, friendly staff - very helpful recommendations. Great central location. Hotel well presented and clean. Fantastic breakfast selection - excellent omelette!
Stayed 1 night in Oct 2023

10/10 Excellent

Kamran

Stayed 4 nights in Oct 2023

10/10 Excellent

Yuriy

Stayed 1 night in Sep 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Amazing Staff and Service
We loved this hotel. The staff and the service were excellent. They made us feel very welcome. The breakfast buffet was really good with lots of options. The location was great for getting to restaurants, shopping, and the sites. We would definitely stay here again and highly recommend Hotel Petronilla for you trip.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristilee

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

H

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful break
My first visit to this part of Italy and I could not have chosen a better base. Very quiet hotel with excellent service provided by a small team. Made lots of useful recommendations. Breakfast was excellent with a wide range of buffet food and individually prepared eggs. I would recommend the poached eggs.
Stayed 5 nights in Jul 2023

10/10 Excellent

Etienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff who could not be more helpful with assistance regarding things to see and do, dining options and arrangements for transportation. Breakfast was great and room was very comfortable!
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Hidden Gem
One of the nicest hotels I’ve stayed in & I stay minimum 50 nights per year in hotels. The staff greeted me as my taxi pulled up and waved from the door as I departed. The sauna and jacuzzi are lovely additions to the fitness center. The room spacious and modern with an adorable private balcony. The courtyard area is a great spot for wine & relaxing. Really enjoyed my stay
Stayed 1 night in Jul 2023

10/10 Excellent

Joerg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel remarkable. It’s beautifully furnished rooms offer all the convenience and quietness necessary for a restful stay, while the extremely helpful and unassuming staff provides all the assistance possibly required. We greatly enjoyed it!
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect small hotel, so friendly
The hotel staff were amazing, helpful, making suggestions, and going above and beyond to ensure we had a wonderful stay in Bergamo. From the moment of our arrival, at the breakfast buffet (and yes, they do eggs anyway you want), and as we explored their beautiful city, we valued their help and friendliness.
Stayed 2 nights in May 2023

10/10 Excellent

Allyson, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely experience. We spent 4 nights at Petronilla. Francesco and Rebecca were so lovely and helpful. They gave us a good overview of the city and recommended great sights and restaurants. The breakfast at the hotel was delicious. The room was clean and comfortable. When we come back to Bergamo, we will surely stay here. The location is great. Thanks for a wonderful experience. - A and J from NYC
Stayed 4 nights in Apr 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023