once u check-in, room on 3rd floor (actually, it's on 4th floor's stairs climbing in Swiss), 1st bad impression, elevator is broken and no repairs. Man.. not happy with my luggage.
Then, u find out wifi is only on lobby (ground level), need climb up and down, just to google some direction and info etc.. not fun..
lastly, our room is on edge/slope side of the big building, hence I bump my end twice to the side at room and I'm only 5'8". No telephone in the room, so u can't get help in case of emergency. No water in the room neither.
regarding the door key, once u lock it from outside, u can't open it from inside neither. it's bad if parents didn't know such and leave kid sleep inside the room and screaming for good.
The only thing plus is the breakfast and staff does smile at you.