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Overall it was a wonderful stay. We stayed in the fabulous Mansion Suite for my husbands 50th.
Overall the experience was wonderful..
the games room is brilliant for kids and adults. Great grounds to walk on..
I also took two cakes with us. One to have bought in at dinner which was lovely and the other at breakfast, which they completely forgot to do and frustratingly I only realised when we were driving back home..
What was highly dissapointing was that due to a water issue we had no water to flush, shower etc for almost 3 hours. Apparently it was a local issue however we were not warned or notified.
My kids had gone swimming and were sat in the bathtub for over 20 mins due to no running water to shower till I got fed up and wrapped them up
In towels. Literally half hour before checking out, it returned. It was annoying given how much I had paid for that one night.
No apologies or anything. Paying close to £500 for a nights stay and not having running water for the last few hours was not fair
I think the grounds were lovely and the pubic spaces very nice. The bar staff was attentive and friendly. We were placed in a wing that was under refurbishment and that should be a last resort. I booked an upgraded room and didn't feel it was- only 2 outlets in the whole room and none by the bed. Breakfast was disappointing and the service lackluster. I had booked in to consider the property for a weekend long event next year. Only 1 space that can host entertainment because of insurance being too expensive to have more than 1 space? And the 1 space is in desperate need of rennovation and updating- the minute I walked in I said thanks no thanks. Also, knowing I was there to view no one thought to impress me with a better room? Would not recommend.
Lovely hotel with very gorgeous rooms and super friendly staff.
Pet friendly except we could not have breakfast anywhere as dogs were not allowed in the breakfast room. That is fine but there was no alternative place to have breakfast and the hotel does not serve breakfast on the lovely terrace even though it was a gorgeous day.
Amazing hotel and venue. Staff fantastic, room superb and the landscaping the hotel is vast, yet beautiful. Great stay, great food, great facilities and would totally recommend