8/10 Good
Karen
Travelled with group
13 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice area right across from a clean, warm beach, and close to the airport as well.The property is quite nice. What we did not like is that the rooms were hot when we arrived, (they knew that we were there as 4 of us attempted to check in earlier but only 2 of the rooms were ready, which was fine as we were a couple of hours early). With that being said, the AC was certainly in need of an upgrade as it blows only slightly cool air. The refrigerator did not work, even after maintenance, it was still very warm and unsuitable to keep even a bottle of water. There was only ONE 2 prong outlet in the room that I was able to charge my phone with...behind a cabinet that held the TV and fridge,had to be pushed away from the wall to access it. There were NO outlets on either side of the bed for travelers that use a converter. This is is a 'luxury' hotel, near the airport, which means there are many travelers from all over, so why hasn't all this been upgraded? The man at the front desk was professional and helpful, I could tell that he agreed about the room needing upgrading in these areas as he certainly seemed apologetic. The restaurant is a bit pricey for what you get, and they charge 4EU pp 'coperto' fee, for dishes, utensils, glasses,etc. At the start, we told waiter we'd need 4 separate checks. At the end of dinner, this was quite a difficult thing to achieve. Had to go to the front desk and tell them each and every item, took over 1/2 hour. Upgrades needed!
Karen
Stayed 1 night in Sep 2024
