4/10 Poor
Jennifer
Travelled with family
21 Aug 2024
We were charged for using the hotel parking lot, when, in fact, the hotel recommended we park overnight in an adjacent parking garage. The parking lot was substantially less expensive than the hotel parking lot. We checked with the hotel after the first night and learned that we were charged for using the hotel lot the first night. The hotel said they would remove that charge.
The second night the hotel again charged us for using their lot when win fact again parked in the garage. That charge was to have been deducted, but as yet we do not have indication that charge was deleted.
We are members of the hotel chain honor club, which generally means we get free breakfast. The breakfast server told us we would get the discount. We were charged the full rate for breakfast and we were denied any reduction in that cost.
The overcharges were an unexpected cost that soured our respect for the hotel chain.
Jennifer
Stayed 2 nights in Aug 2024