Firstly, the customer service was excellent. The ladies at the front desk were always friendly and helpful. The hotel isn’t huge, but they still took the time to greet you and show you to your room. Every time you walked pass the desk, they greeted you and made you feel welcome.
Secondly, the hotel was very clean and had everything our family of four needed, including a kitchen. The air conditioning was excellent and a great relief, given the weather was 37C and sunny.
Lastly, the location was great. We came into Florence by train and we literally crossed the street and we were at our hotel. Most of the historical sites that you come to Florence to see, were within a 20 minute walk.
Next time we come to Florence, we will definitely stay here again.