6/10 Okay
Andree
11 Jan 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is extremely well positioned in the heart of Florence. However it was much more basic than the online information suggested. The room was very small but clean. The bathroom was adequate and clean. Wifi was good and all tech/electrical was of a good standard.
The staff were friendly and helpful. The breakfast was standard but adequate.
However, the hotel did not live up to its description online. the photos of the entrance and the breakfast area were misleading. The reception desk was described as open 24/7 when in fact it only ran from 07:30-22:00. Fine in principle but as elderly guests we had chosen this hotel as we wanted access to staff onsite overnight in case of emergency. There was supposed to be a deli/cafe onsite but there was none and given we knew there was no restaurant the lack of cafe was a problem. Again, as elderly guests, we didn;t want to have to go outside just for a snack. On arrival at 5pm the hotel desk was closed "exceptionally" with no explanation and a member of staff waited outside to let us in but could not help us to our room or deal with any queries. For the 1st 24hrs there was no heating in the room and no alternative room to move to. we were forced to put up with this as the reception desk was closed. Overall we were disappointed and would not return or recommend.
Andree
Stayed 14 nights in Dec 2025



















