Room was ok, somewhat outdated but clean. Many of the staff were nice. On check out, I could see the desk person was overwhelmed and a bit not friendly. I did report this to the hotel that we used the shuttle from the hotel to the cruise port offered by a company stationed in the lobby. They charge $20/person. Although the transportation was ok, my husband has a mobility issue and uses a walker. After loading, the booking person said we were going to have to pay an extra $10 because the walker would not fit in back and was taking up a passenger seat. I don't think this is legal. I asked for their business card and the driver ultimately did not charge it but was going to. This should have been disclosed up front but again, by law, I don't think they can do this.