Called for airport shuttle pick up, and were told that they were on their way and then hung up on. No direction as to where to pick up the shuttle. Called and again, with no answer. Waited about 30 minutes for shuttle. Rooms were not ready when we arrived at the hotel and our name was put on a "call list", our luggage stored and we were given a discount card at a nearby restaurant. We returned to the hotel about 2 hours later, where they were checking individuals in. When I asked why we weren't called, I was told they did call me. I verified the phone number called with the staff member, and the number was correct, but we never received a call. None the less, we did get checked in only to have to wait for an elevator as one of the elevators was not operable.