We walk in to other people complaining that they had been told it would be a 15-60 minute wait l, yet have been waiting for 2.5 hours. Despite there being 3 people behind the desk, only one was working.
We did get our room much quicker than others HOWEVER the room smelled awful as if someone had poured perfume or really floral smelling cleaner all over the floor. It was so strong that it was difficult to breathe in the room, in addition there was a bunch of hair left in the bath tub.
I had to go outside, as I couldn’t breathe well in the room, unfortunately the pool was also unclean and the mini putt area that was set up had broken clubs, a staff member did help my daughter to fix one up at least.
While outside my mother in law requested a new room, this was denied, someone did come to clean the tub, and she was told the smell was from the air conditioner.
I went to complain again, stating that the room smelled nothing like the rest of the hotel and that it was ‘god awful and impossible to breathe’, after much arguing the manager said she could refund me and I could find a hotel elsewhere, which is what I did. I am still waiting on the refund, however this only happened yesterday.
In summary - don’t stay there!!