6/10 Okay
Mary
Travelled with group
15 Apr 2025
Disliked: Staff & service
The only real good thing was that it was convenient for attending the show at Don's Celebrity Theatre. James & his staff inside the theatre were great.
But when someone comes by my room around 9am the next morning, even though I had the do not disturb sign out, and shakes at the handle to see if I am in my room is NOT acceptable and the staff at the desk when I inquired about checking out were very rude. Add to that, my room was paid in full prior to the stay but yet you all INSISTED on putting a $100 hold on my CC/Debit card which is NOT ok.
The Prime Rib place had good prime rib but for the price, we should not have to get up and get our own sides. I will not be in any hurry for a return stay.
Mary
Stayed 1 night in Apr 2025