We arrived on Thursday and checked out on Monday. The facility is newer and nice. During our stay on Friday we called around noon for clean towels, it took over 2 hours for them to bring us towels. On Saturday the same thing happened. On Sunday we called the front desk and asked for housekeep because at this point we’ve been here 4 days and no one has came and cleaned our room, refreshed our linens, or taken our trash out, which upon check in we were told housekeeping is done daily. After calling we left the hotel for the day. Upon arriving back that night we still had not received housekeeping. Upon checking out I explained the situation to the front desk, after paying almost $650 to stay we never once had housekeeping of course the front desk wants to say let us look into this. Very disappointed for an IHG hotel which we’ve stayed at other locations before and had a great experience, unfortunately after this experience we will not stay at IHG again. The breakfast is 1 out of 5 stars! They lack the basic breakfast items such as waffles, so don’t expect too much.