I recently had a deeply frustrating and disappointing experience with QUALITY INN, and I feel compelled to share my ordeal to warn others. As a resident living within 30 miles of the hotel, I decided to book a room for a staycation. Little did I know that my local address would become a costly mistake.
Upon needing to cancel my reservation, I was informed that their "no refund policy" applies specifically to local residents. This discriminatory policy is not only unfair but also seems to be designed to exploit locals who might book a room on a whim. It’s outrageous that this hotel has such a targeted no refund policy, and it feels like a deliberate attempt to trap locals into losing their money.
Despite my attempts to reason with the management, they remained rigid and unapologetic, hiding behind their unfair policy. The entire experience left a sour taste and a feeling of being scammed. This hotel clearly prioritizes profit over customer satisfaction and fairness.
If you’re a local resident considering this hotel, think twice. Their refund policy is nothing short of a money trap for locals. Save yourself the frustration and find a hotel that respects all its guests equally, regardless of where they live.