We got a terrible room- without a balcony(although order clearly says with balcony, they blamed Hotels.com for sending it wrong), and worst of all it was in a construction site of their redecorations, which had construction workers walking around it smoking right into our windows and their chemical toilet in front of our room, the smells were horrible. The room felt outdated, unclean, and the bed was tiny. After complaining to the manager they moved us to a slightly better room the second night.