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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Exterior
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Park Royal
    ‪15 min walk‬
  • Capilano Suspension Bridge
    ‪2 min drive‬
  • Stanley Park
    ‪3 min drive‬
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

North Vancouver Hotel

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very good, (1288)
The price is NZ$128
for 1 room
includes taxes & fees
20 Feb - 21 Feb
North Vancouver Hotel

About the area

District of North Vancouver

Located in District of North Vancouver (Pemberton Heights), SureStay Hotel by Best Western North Vancouver Capilano is within a 5-minute drive of Stanley Park and The Shipyards. .This hotel is 4.3 mi (6.9 km) from Robson Street and 4.4 mi (7.1 km) from Canada Place Cruise Ship Terminal.

What's nearby

  • Stanley Park - 3 min drive
  • Vancouver Aquarium - 8 min drive
  • Canada Place Cruise Ship Terminal - 8 min drive
  • Canada Place - 9 min drive
  • Vancouver Waterfront - 10 min drive

Getting around

  • Vancouver Waterfront Station - 8 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Five Guys Burgers & Fries - ‬17 min walk
  • ‪Blaze Pizza - ‬19 min walk
  • ‪Starbucks - ‬14 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 74 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
At SureStay Hotel by Best Western North Vancouver Capilano, enjoy a satisfying meal at the restaurant. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 17-35 for adults and CAD 10-20 for children
  • 1 restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 422 out of 1002 reviews
Rating 8 - Good. 357 out of 1002 reviews
Rating 6 - Okay. 116 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Needs better housekeeping
Stayed 1 night in Nov 2024

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surestay is accessible to transportation, just a few minute walk to Capilano Suspension Bridge, there's a covenience store beside it, so easy to go to Downtown and Waterfront. Nice Staff, especially Roland. Amazing pillows and bed.
Stayed 2 nights in Nov 2024

4/10 Poor

GHAZALEH

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Catherine

This was a nice small clean property. Very close to Lions Gate bridge to go across to Stanley Park and downtown. Transit very close for accessibility to downtown and trains to airport
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice. Clean and quiet. There is no microwave in the room and staff don't want you using the microwave provided in the lobby either.
Stayed 1 night in Oct 2024

10/10 Excellent

Zubayer

Travelled with family
Everything is great about this property. The staff and room is good.
Stayed 1 night in Oct 2024

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service
No
Stayed 1 night in Oct 2024

10/10 Excellent

Rielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service at front desk. rooms where clean and comfy
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Travelled with group
Liked: Amenities, property conditions & facilities
Had all that we needed
Stayed 1 night in Oct 2024

6/10 Okay

Lynne

Travelled with partner
Noisy with a lot of young guys in the rooms around us. They would be smoking dope outside the hotel door every time we came back to our room. No hotel staff to monitor this???
Stayed 7 nights in Oct 2024

8/10 Good

Nazib

Liked: Staff & service, property conditions & facilities
Walls are not soundproof and we were able to hear the crosswalk beep at the intersection from our room. The rooms also don’t have a microwave and you have to go to the lobby, but otherwise it was a nice place.
Stayed 7 nights in Oct 2024

6/10 Okay

Dustin

Stayed 1 night in Oct 2024

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to stay at Sure Stay when I travel to Vancouver. Clean, comfortable accommodations with free parking and reasonable rates as well as friendly helpful staff.
Stayed 1 night in Oct 2024

6/10 Okay

Sean

Stayed 1 night in Sep 2024

4/10 Poor

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
The property is overpriced for the value guests' receive.
Stayed 1 night in Oct 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean spacious room. Friendly efficient staff.
Stayed 1 night in Oct 2024

8/10 Good

Ellis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and welcoming. Not as nice as the pictures but met all of our needs.
Stayed 2 nights in Oct 2024

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Even though I was is a very nice suite on the second floor, there was a child running above me until around 11 pm. Then, when I woke up at 7, it was the constant thudding sound again until I left at 9 am. When I looked up, outside the building, there was no 3rd floor, so, that means the walls are very thin. Take earplugs!
Stayed 1 night in Oct 2024

4/10 Poor

Hamza

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

shamoona

Liked: Staff & service, property conditions & facilities
Well located. Easy access to gas, restaurants and other stores
Stayed 2 nights in Oct 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Troy

Comfy king bes
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great!
Stayed 2 nights in Oct 2024