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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Lobby
Exterior
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Restaurant
  • Pool
  • Parking included
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Park Royal
    15 min walk
  • Capilano Suspension Bridge
    2 min drive
  • Stanley Park
    3 min drive
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    17 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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Pool
Breakfast included
Parking included
Free WiFi
3.9 out of 5, Good, (1002)
The price is NZ$1,228
for 1 night
includes taxes & fees
7 Dec - 8 Dec
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About the area

District of North Vancouver

Located in District of North Vancouver (Pemberton Heights), SureStay Hotel by Best Western North Vancouver Capilano is within a 5-minute drive of Stanley Park and The Shipyards. .This hotel is 4.3 mi (6.9 km) from Robson Street and 4.4 mi (7.1 km) from Canada Place Cruise Ship Terminal.

What's nearby

  • Stanley Park - 3 min drive - 2.7 km
  • Vancouver Aquarium - 8 min drive - 6.1 km
  • Canada Place Cruise Ship Terminal - 8 min drive - 7.1 km
  • Canada Place - 9 min drive - 7.4 km
  • Vancouver Waterfront - 10 min drive - 7.8 km

Getting around

  • Vancouver Waterfront Station - 19 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Five Guys Burgers & Fries - ‬17 min walk
  • ‪Blaze Pizza - ‬19 min walk
  • ‪Starbucks - ‬14 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 74 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
At SureStay Hotel by Best Western North Vancouver Capilano, enjoy a satisfying meal at the restaurant. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 17-35 for adults and CAD 10-20 for children
  • 1 restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 1013 reviews" "
Rating 8 - Good. 370 out of 1013 reviews" "
Rating 6 - Okay. 124 out of 1013 reviews" "
Rating 4 - Poor. 64 out of 1013 reviews" "
Rating 2 - Terrible. 43 out of 1013 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ruoyu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in north Vancouver, very comfy bed
Stayed 1 night in Aug 2024

4/10 Poor

Natalya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Meh. It was fine.
Stayed 1 night in Aug 2024

10/10 Excellent

valerie j

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay for me
Very quiet, close to the venue we were visiting front desk very helpful and pleasant room was spotless. comfortable beds and lots of parking Very impressed with the hotel will be returning soon price was very good too Totally impressed
Stayed 2 nights in Aug 2024

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Punit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dennis, St Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a large suite with a kitchenette and king sized bed and really enjoyed the size and convenience it offered. We will certainly try to book this unit on our next Vancouver trip.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian, CALEDONIA

Liked: Cleanliness, staff & service
This place was affordable and clean and had free parking. It’s a short bus ride away from downtown which feels like an express bus because the last stop before Vancouver is at the corner by this hotel and the next stop is past Stanley park. It’s not a luxury hotel and the rooms are a little dated but it was clean and affordable compared to some other options around Vancouver. I would stay here again
Stayed 3 nights in Aug 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Theodore, Sparks

Reasonable price
Stayed 1 night in Aug 2024

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hitel however ir is spotless. Only issue we had was the door keys
Stayed 2 nights in Aug 2024

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommended. Good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were very polite. I saw the pool as we were walking to our room. If we stayed longer I'm sure we would of used it. We walked into the room and the first thing I noticed was that there was a living room and a bedroom. I saw the area you can use as a kitchen. I think this for me is a unique place with all the amenities around.
Stayed 1 night in Aug 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A simple, clean, quiet stay in Vancouver for a great price with some of the most comfortable beds I’ve slept on in a hotel. The staff were very friendly and helpful. Great location. We would definitely stay here again. (Family of 4 with 10 and 12 y/o)
Stayed 1 night in Aug 2024

2/10 Terrible

Rick

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this room online-checked in - checked out ok-but noticed the hotel had overcharged us by $100 & wouldn’t make it right- terrible experience- never stay here again
Stayed 1 night in Aug 2024

6/10 Okay

Myles

Liked: Staff & service
Modest accommodations with basic amenities.
Stayed 1 night in Aug 2024

8/10 Good

Eudoranj

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ac and toilet were old and a bit loud; otherwise clean and large room
Stayed 2 nights in Aug 2024

4/10 Poor

Sandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Emma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for one night with my partner and wow. I would expect this quality for $60 a night but gone are the days.. the room smelled so bad from mold, which was evident from the rippled walls/wallpaper from water damage/leaks. We even brought my car air freshener in and attached it to the air conditioner to help with the smell, but that didn’t cut it. The parking fills up and there was almost no parking when we came back in the evening. Rooms are outdated and we even felt inclined to check for bedbugs.. it’s that kind of vibe. For $300 per night I will absolutely not be coming back. I’d rather “splurge” for a higher cost hotel and have a room I actually feel safe in.
Stayed 1 night in Aug 2024

10/10 Excellent

Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. Thank you
Stayed 1 night in Aug 2024

10/10 Excellent

Oleksii

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jul 2024

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised.
Not usually a big fan of motels as my overall expectations are lower and usually correct but this time was different. This is a quaint, modern, nicely kept place that was very clean with a pleasant atmosphere. The front staff was courteous and even kept the pool open for us later- being that we got there late when the pool area would normally shut down. Overall a very pleasant experience.
Stayed 1 night in Aug 2024