4/10 Poor
Erika S.
16 Aug 2024
Disliked: Cleanliness
Has potential, but needs serious attention
This has so much potential to be a great stay, but seriously fell short for us.
We had several concerns during our stay:
1. Master bath mold on the ceiling of the shower
2. Exposed nails from a loose piece of trim in the hallway (this was a concern because we have small children)
3. Old, dry food stuck to the mattress of the sleeper sofa, which very obviously hasn't been cleaned
4. Large stains on bedding of the sleeper sofa
5. Large stains on the pack n play mattress. Thankfully we brought our own sheet for this, as there was no sheet for this and I wouldn't let a child sleep directly on the mattress given the stains.
6. We were unsure if the spare bedding was clean, as it was balled up and shoved in the living room closet and master bedroom closet. Nothing was folded so we didn't know if it was old bedding or if it was clean.
The instructions say to contact the guest host for issues, so we did. Originally we received a quick response and were brought new, clean bedding which was nice. We were told maintenance would fix the exposed nails which never happened during our entire week long stay. I reached out a second time to both guest hosts with another question and didn't get a response for 2 days, which is unfortunate.
Like I said, if the above could be addressed this place has potential. The decor was cute and cabin-ey. Great kitchen. Extremely comfortable beds. Location was great as long as you're okay with driving up the mountain (we didn't mind at all). Great pool.
Erika S.
Stayed 7 nights in Jul 2024