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Crossroads Inn & Suites

2.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
LOFT room ,1 king bed with jetted tub
Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub
Room, 1 King Bed, Jetted Tub

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry
  • Pool
  • Parking included

Explore the area

Map
Gatlinburg, TN
  • Historic Ogle Log Cabin
    ‪3 min walk‬
  • Anakeesta
    ‪6 min walk‬
  • Traffic Light #5
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

  • Sleeps 3
  • 1 King Bed

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for 1 room
includes taxes & fees
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About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Crossroads Inn & Suites is within a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. .This hotel is 0.7 mi (1.1 km) from SkyPark and 0.8 mi (1.2 km) from Gatlinburg Convention Center.

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Space Needle - 14 min walk
  • Gatlinburg Convention Center - 15 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, a short walk to Anakeesta
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
A complimentary self-serve breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking (max. 1 space per unit)
  • On-site parking includes off-street options

Food and drink

  • Free self-service breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 591 out of 1222 reviews" "
Rating 8 - Good. 345 out of 1222 reviews" "
Rating 6 - Okay. 156 out of 1222 reviews" "
Rating 4 - Poor. 77 out of 1222 reviews" "
Rating 2 - Terrible. 53 out of 1222 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a room with a jet tub and a fireplace. The tub and fireplace were amazing. The king bed was really comfortable too! However, the room and the hotel as a whole are interesting. Many things have been renovated and are brand new, like the furniture, bathroom sinks and mirrors, tiled floors and carpets. Other things are old and outdated, like the showers, toilets, A/Cs and TVs. Over all, this was not a bad stay for the price, especially considering you're right in downtown Gatlinburg. I would stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Klayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
The room was roomy, comfortable, pretty well maintained, comfortable bed, my wife requested extra pillows and they were quickly supplied, reasonably priced, trolly stop close by (purple route), eateries close by, right on the parkway, don't leave food in your vehicle as bears might break in which i was told can be a problem at any of the hotel's in town. We had a hreat and comfortable time and didn't break the bank. We didn't swim but they have a nice moderately sized pool for adults and wading pool for kids.
Stayed 3 nights in Oct 2024

10/10 Excellent

Leah

Stayed 3 nights in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ashok Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and well maintained. Highly recommend this hotel.
Stayed 1 night in Oct 2024

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place at reasonable price
The room was nice; large & updated; comfortable beds & clean. However outside noises were loud; we kept the fan on constant to help drown them out while we slept. Also, our room was directly below the breakfast room, so there was no sleeping late as you could here the chairs moving on the hard floor above.
Stayed 3 nights in Oct 2024

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Daulton

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We would say the best part about this hotel is how close it is to the strip, we walked to everything and right down the street was a great coffee shop. The only time we ever drove was for pigeon forge or Dollywood. Free breakfast wasn’t bad. The worst thing we’d have to complain about is the floors. You walk barefoot and your feet turn black, but other than that we had a great experience.
Stayed 5 nights in Oct 2024

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, room comfort
Not as described
The room we had was supposed to be a handicap accessible room and it was definitely not. There was a full bathtub and no grab bars for the toilet. We were unable to use the shower due to it being in a tub and difficult to maneuver around the bathroom.
Stayed 1 night in Oct 2024

2/10 Terrible

Devin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t expect much here
Super over priced for a dirty hotel that doesn’t get much maintenance, maybe my standards are a bit high but I expected a lot nicer of a place for almost $300 a night. Room came with a jacuzzi, had to clean it 4-5 times prior to using it. Internet is TERRIBLE also, so if you plan on doing work from here Think again
Stayed 2 nights in Oct 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Was pleased and would stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The staff was very nice. We liked being able to walk Gatlinburg and not have to move our car. Our only complaint is the water pressure in the shower was very minimal.... maybe update the tub/shower? However, loved the big lighted mirror! King sized bed was comfortable too.
Stayed 3 nights in Oct 2024

4/10 Poor

David

Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good hot breakfast,short walk to the strip
Stayed 2 nights in Oct 2024

6/10 Okay

kristy

Stayed 2 nights in Oct 2024

8/10 Good

Robin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Bear on property X 2-3, but we were warned. First part of stay room was clean and coffee restocked, last 2 days had to go to office to get restocks. Overall pretty decent property for price.
Stayed 4 nights in Oct 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Fancy but met our needs and budget!
Stayed 2 nights in Oct 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms that were clean and the breakfast was very good
Stayed 5 nights in Oct 2024

8/10 Good

Elesha

Was happy to find a place downtown
Stayed 1 night in Oct 2024

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in close walking distance to downtown Gatlinburg. The staff was nothing but nice at check in and check out. Do keep in mind, due to being close to main area it can be a little noisy at night. This wasn't an issue to us but for traveling families looking to sleep, it may be. The room was clean and exacgtly what was expected. We stayed in the loft option with a fireplace and jetted tub. The staff called prior to check in to ask if we would like the fireplace running upon arrival, which we thought was a nice gesture.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient I don't have to move my car all we needed was right there
Stayed 3 nights in Sep 2024