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River Terrace Resort & Convention Center

3.5 star property

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Exterior
Signature Room, 2 Queen Beds, River View
Exterior
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pool
  • Pet-friendly
  • Air conditioning
  • Parking included

Explore the area

Map
240 River Road, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Anakeesta
    ‪5 min walk‬
  • Gatlinburg Convention Center
    ‪8 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

  • 18 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

  • 27 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

  • 56 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Deluxe Room, 2 Queen Beds, Non Smoking (Private Balcony)

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, (1032)
The price is NZ$363
for 1 room
includes taxes & fees
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About the area

Gatlinburg

With a stay at River Terrace Resort & Convention Center in Gatlinburg (Downtown Gatlinburg), you'll be a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park. .This resort is 0.3 mi (0.5 km) from Anakeesta and 0.3 mi (0.5 km) from SkyPark.
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.5 km
  • SkyPark - 6 min walk - 0.5 km
  • Gatlinburg Space Needle - 7 min walk - 0.7 km
  • Gatlinburg Convention Center - 8 min walk - 0.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Cliff Top Grill & Bar - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Subway - ‬4 min walk

About this property

River Terrace Resort & Convention Center

Resort with free parking, a short walk to Ripley's Aquarium of the Smokies
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and irons/ironing boards.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this resort include gift shops/newsstands, a picnic area, and a banquet hall.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1001 reviews
Rating 8 - Good. 286 out of 1001 reviews
Rating 6 - Okay. 147 out of 1001 reviews
Rating 4 - Poor. 100 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Rhonda

Travelled with partner
Hotel was old. $500 for two nights and it’s outdated. No carpet so you hear every step from the people directly above you. The fireplace is tiny. Have the logs that would fit in the usually space and puts out no heat. Online picture looks like theirs a restaurant but they told me at check-in without my even asking “the restaurant is closed, never opened back up after Covid and we have no housekeeping so if you need extra towels etc come up to the front desk and we will give them to you”. Finding your room is confusing and parking is weird and would be a nightmare during season. It was ok for the two days we stayed sight unseen but there are many other nicer choices around. Would not go back or recommend to others.
Stayed 2 nights in Dec 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Great location. Friendly staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to the strip. We were on the top floor of one of the towers with a great view of the town & mountains. Staff very helpful & friendly. Our second time to stay here, would definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ashley

Stayed 3 nights in Nov 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Nov 2024

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk service. Convenient to strip. Wish restaurant was open though.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa Hyden

Travelled with partner
Liked: Cleanliness, staff & service
Distance to shopping and dining.
Stayed 3 nights in Nov 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Fall Trip!
Had a pleasant stay. The River Terrace is clean, convenient, and a good value. It is close to all of the surrounding activities.
Stayed 5 nights in Nov 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

jonna

Liked: Staff & service
Beautiful hotel to stay at. Bears everywhere loved every minute of being here.
Stayed 5 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

4/10 Poor

Julie

Stayed 1 night in Oct 2024

6/10 Okay

Jennifer, Springfield

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Shelby

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everyone was very nice and helped whenever we needed it. It was a great experience
Stayed 2 nights in Nov 2024

6/10 Okay

James

Stayed 3 nights in Oct 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Our stay was great. The rooms are a bit dated and could us a remodel, but it was clean, spacious and having a balcony was great. The front staff was very friendly as well. The location was also perfect for walking around. I would recommend it to anyone wanting to stay right in the middle of everything.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price.
Stayed 1 night in Oct 2024

8/10 Good

Theresa

Travelled with family
Liked: Staff & service, room comfort
TV was horrible to operate. Hotel room was very outdated. I requested a lower room close the elevator and accessible for my elderly parent and did not receive that; in fact, the room was the furthest from the elevator. I wasn't aware that there wasn't daily cleaning service. We did call and ask for clean towels and refresh of coffee and they did bring it up right away.
Stayed 4 nights in Oct 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Oct 2024

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, amenities
The room was nice but it didn't have a closet, there was a used towel in the shower, everything else good
Stayed 2 nights in Oct 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place to stay always friendly people and clean facility. Within walking distance to a lot of attractions and restaurants. We stayed in river view room.
Stayed 2 nights in Oct 2024

6/10 Okay

Tammy

Liked: Staff & service
PROS- You can’t beat this place for convenience. It’s a quick walk to the main drag shopping and restaurants. No need to pay $10-$20 to park downtown because you’re practically right there. The staff were very friendly and helpful. The bed and pillows were comfortable and had clean linens. My room had a balcony that overlooked the river and those rooms are all spacious. CONS- This place is very dated and worn. Considering what a great location they have, some updates would make this a pretty sweet hotel. My room had a lot of stains on the carpet, cigarette burns on old curtains and although clean, the bathroom was smaller and kinda dreary. If you are focused on convenience to the downtown Gatlinburg area and also the park entrance, then this place serves that purpose well.
Stayed 3 nights in Oct 2024

2/10 Terrible

Deguang

Disliked: Cleanliness, property conditions & facilities
This property was ranked as 3.5 stars in Expedia but soon after I opened door， I simply see it not better than a super8 motel. The room is small, very old, lack of
Stayed 3 nights in Oct 2024