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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Lobby
Lobby
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Deluxe Room, 2 Queen Beds, Non Smoking (Private Balcony)

The Wander Hotel, a Ramada by Wyndham

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, (1049)
The price is NZ$247
for 1 room
includes taxes & fees
10 Apr - 11 Apr
The Wander Hotel, a Ramada by Wyndham

About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), SureStay Plus Hotel by Best Western Gatlinburg is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. .This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Gatlinburg Ski Resort and Amusement Park.

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 11 min walk - 1.0 km
  • SkyPark - 11 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.6 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 4.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1046 reviews
Rating 8 - Good. 280 out of 1046 reviews
Rating 6 - Okay. 123 out of 1046 reviews
Rating 4 - Poor. 55 out of 1046 reviews
Rating 2 - Terrible. 54 out of 1046 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fujie

Stayed 1 night in Dec 2024

10/10 Excellent

Monserrat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Jing

Stayed 1 night in Dec 2024

10/10 Excellent

Srikanth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent stay with a view beautiful lake view and plenty parking space
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Amenities, property conditions & facilities
Price
Stayed 2 nights in Dec 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Amenities
I book the suite it’s big room clean but my room next to the elevator it’s makes a lot of noise ..
Stayed 2 nights in Dec 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Dec 2024

10/10 Excellent

dwight

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Jess

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was definitely not as nice as the pictures made it seem. It’s still pretty dated. The room smelled like carpet cleaner really strong when we first arrived. We had to open the front and back door to air it out. The AC gave off a funky smell but it was tolerable and went away. When it got cold we turned on the heat and that stunk up the room really bad so we turned it off. Sink would back up with water. The curtains were dirty but who really cares about that? What I did care about was the pillows being stained with drool or sweat. Not sure what it was but some of the pillows were dirty and stained yellow. There was a blood stain on the blanket. Over all it looked like they would only come in and wash the top cover, replace the towels, and do surface level cleaning. If you stay here check all your pillows and sheets and ask for them to be replaced if need be. For the price it was nice but cleanliness is never something that should be sacrificed in the price.
Stayed 4 nights in Dec 2024

6/10 Okay

Kaylee

Travelled with family and small children
Hotel room needed a more deeper clean. Mirror was still dirty from last visitors and counter. It was our second visit to the hotel. For the price it’s decent . Good area lots to see and do!
Stayed 1 night in Dec 2024

10/10 Excellent

Lucas

Stayed 2 nights in Oct 2024

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable holiday break
Very comfortable hotel and friendly staff. Room on the river is a great bonus.
Stayed 2 nights in Dec 2024

10/10 Excellent

terry

Travelled with family
Easily accessible and fair rates! Room was spacious and comfortable!
Stayed 2 nights in Dec 2024

8/10 Good

Shuchen

Very good
Stayed 1 night in Dec 2024

4/10 Poor

Gladys

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

jennifer

Great snowy mountain trip
Great place to stay! Comfy beds!!! Loved balcony.
Stayed 1 night in Dec 2024

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience, the front person was amazing and so nice!
Stayed 1 night in Dec 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and staff was exceptional
Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not worth it for the price
Staff was not friendly or accommodating
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. It’s just off the main drag so it wasn’t loud. The river view was fantastic!
Stayed 1 night in Dec 2024

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Stayed 2 nights in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Great staff!
Hilton, the caretaker was wonderful. So friendly and sweet. He made the all the difference for us. We might be back if we are in the area just for his service! It was so comfortable and the environment was so friendly. We had a nice view of the small river behind hotel on the balcony.
Stayed 1 night in Dec 2024