The hotel was lovely and very convenient for walking to the tourist sites. However, when we checked in at 01:00, received our keycards, walked all the way to our room only to find the keycards didn’t work. We had to walk all the way back to reception to get them fixed. If that wasn’t bad enough, the same thing happened the next day. Not exactly great customer service and spoiled an otherwise great time. We booked a treatment at the spa which was outstanding.