I liked the free shuttle back to the airport, but had asked before arriving from Canada if there was one via direct text, and there was no response. Instead, they sent me a link to a Geneva transportation card to ride buses and trains etc for free in Geneva. But when you arrive at night and are not familiar with the city, and are travelling alone as a female, a personal response would have been appreciated, and reassuring. Instead, I had to figure out what public bus to take to get me as close as possible once I got my luggage and wifi sorted out to access Google maps and it was dark by then. Next, the room that I had booked, though defined as a superior suite, really wasn't. Plastic cups in the bathroom and paper cups for coffee aren't superior. There also didn't seem to be proper air conditioning, with no access to see the temperature or the ability to adjust it, other than an unusual fan button on the wall with a low, middle and high setting, indicated by a small dot for low, etc. Lastly, while I ensured I booked a no smoking room, it smelled like previous guests had been smoking, with a few tell tale cigarette burn marks on the carpet. The room did not look quite like the photos either. For those reasons, I had to give it a lower star rating. I will say the bed was comfortable, and once the exterior metal shutters were lowered on the windows, the room was very quiet and dark to sleep. The staff were very nice. There is also a fridge, tea and coffee.