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Cititel Express Penang

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cititel Express Penang

Interior
Front of property
Lobby
Lobby
Minibar, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
123, Lebuh Noordin, George Town, 10300
  • 1st Avenue Mall
    2 min walk
  • KOMTAR
    3 min walk
  • Penang Times Square
    6 min walk
  • Penang (PEN-Penang Intl.)
    15 min drive

Room options

View all photos for Standard Queen Room

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room

  • 14.0 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, City View

  • 14.0 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • 29 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hotel NEO+ Penang by ASTON

Pool
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very good, (897)
The price is NZ$93
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel NEO+ Penang by ASTON

About the area

George Town

A stay at Cititel Express Penang places you in the heart of George Town, just a 3-minute walk from KOMTAR and within a 5-minute drive of Swettenham Pier Cruise Terminal. .This hotel is 1.6 mi (2.6 km) from Gurney Drive and 2.8 mi (4.4 km) from Gurney Plaza.

What's nearby

  • 1st Avenue Mall - 2 min walk
  • KOMTAR - 3 min walk
  • Penang Times Square - 6 min walk
  • Pinang Peranakan Mansion - 2 min drive
  • Swettenham Pier Cruise Terminal - 3 min drive

Getting around

  • Penang Sentral - 28 min drive
  • Penang Intl. Airport (PEN) - 15 min drive

Restaurants

  • ‪Châteraisé - ‬2 min walk
  • ‪Starbright Coffee - ‬1 min walk
  • ‪Matcho Cafe - ‬1 min walk
  • ‪Red Box Karaoke - ‬3 min walk
  • ‪Lobby Lounge - ‬2 min walk

About this property

Cititel Express Penang

Hotel with free parking, steps from KOMTAR
Cititel Express Penang offers 234 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This George Town hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 234 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Cititel Express Penang has a restaurant on site.
Room service is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

The check-in location differs from the property location; go to: [Cititel Express Penang, [123, Lebuh Noordin, George Town 10300]]
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per night
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards

Property is also known as

Cititel Express Penang Hotel George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel George Town

Cititel Express Penang Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 314 reviews" "
Rating 8 - Good. 149 out of 314 reviews" "
Rating 6 - Okay. 37 out of 314 reviews" "
Rating 4 - Poor. 24 out of 314 reviews" "
Rating 2 - Terrible. 13 out of 314 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Li Chin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was clogged. We told the staff, and they said they will send a maintenance staff to look at it but it was never done. We ended up asking to change to a different room on the following day. We came back one day and saw the door was left open and unlock after the room was made. We'll never consider Cititel Express in future.
Stayed 5 nights in Sep 2024

4/10 Poor

Li Chin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Kok Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

chiang chuang

Liked: Property conditions & facilities
-
Stayed 1 night in Jul 2024

8/10 Good

ROZANI, Ampang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walking distance to Perangin Mall ang The Top Komtar
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Choa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good locations
Stayed 1 night in May 2024

8/10 Good

Sook-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and friendly staff
Stayed 10 nights in Mar 2024

10/10 Excellent

Choa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

ANDREW

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff approachable and helpful. Overall, value for money. I liked the multistorey car park, as it was not on street level. Location was good.
Stayed 2 nights in Dec 2023

6/10 Okay

M S

Business traveller
Disliked: Staff & service
Small clean room with a small price
This is a reasonably priced accommodation in a good location. The rooms are tiny, but clean and well maintained. Housekeeping is limited to every other day.
Stayed 2 nights in Dec 2023

10/10 Excellent

DOREEN CHAI LIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Thuy, Houston

Travelled with partner
Disliked: Staff & service, amenities
Room is very small. Noise can be heard from the hall, street 18 floor below, and loud machine running noise at midnight inside the building. Fool smell from the rack holes right below the bidet spray and all over the bathroom to my bed. Had to close the bathroom door when sleep but still smell it. Seems like the room next door shares the same toilet pipe that the flushing toilet water can be heard running thru the pipe on this side. I had to hurry check out as early as 5AM just to get out of it.
Stayed 1 night in Dec 2023

10/10 Excellent

P G

Stayed 2 nights in Nov 2023

8/10 Good

Jui Yi

Stayed 1 night in Nov 2023

6/10 Okay

Chew Yong

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

BIK KUEN Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, convenient location for assess different places by walking distance
Stayed 2 nights in Aug 2023

10/10 Excellent

koh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple roo.
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Penang stay in Cititel Express in year 2023
Overall is perfect, location wise and the front desk staff is helpful and cheerful. Except for the room cleaning is happened only two days once. During my 5 days 4 night stay only tidy up the room once. Another issue is the central air-conditioning, it seems like is over-usage by the hotel guest, it quite stuffy during the mid-night. Lastly is the pillow quite soft and wear and teared, could not support the neck and head in proper position. Lucky housekeeping has the additional pillow to provide. Finally is just a qurious query why some of the vacant room's door is not close completely? Morning, afternoon, evening is still the same status, it make me quite worry and scary feelings. i did inform the front desk, but no action has been taken.
clear sky view from Presgrave street hawker centre ....
another angle view from Hin Bus Depot .....
Stayed 1 night in Aug 2023

8/10 Good

Cheoh Wang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a pleasant stay. Standard Toiletaries are provided will be best.
Stayed 3 nights in Jul 2023

8/10 Good

Poh Chin christo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room service only on alternate days. Free water arent able to be plenish daily. Same for toilet rolls & tissue paper. Have to get room service. Room is clean. Walkable to shopping ctrs & street hawkers. Linked to the wembley with good massage svc at its level 11
Stayed 3 nights in Jun 2023

10/10 Excellent

Rima prihatin n

Liked: Cleanliness, staff & service, property conditions & facilities
Design
Stayed 4 nights in Jun 2023

6/10 Okay

FARVINNISA

Exhaust doesn’t work. Stinks the room. Parking ticket never works. Always have to go to front desk to get it replaced.
Stayed 2 nights in Jun 2023

8/10 Good

FARVINNISA

Travelled with family
Liked: Cleanliness
Nice hotel, clean and friendly staff. Main problem is parking ticket. Every time it will say faulty and have to go to front desk to get it replaced. Front desk is only open 9am to 9pm. Beyond these hours, have to go to adjacent Wembley Hotel front desk. Room a bit small but beds are comfortable. The washroom exhaust was not working, apparently the hotel was having some issues with it. So it’s a bit uncomfortable to use. Each time after housekeeping, need to ask for third towel as there were three of us and had to call the front desk multiple times and wait about 20 minutes to get one. Otherwise location is great, walking distance to KOMTAR, 1st Avenue and Georgetown overall. Good price- was $40 Canadian per night and nice hotel.
Stayed 4 nights in May 2023