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We had a lovely stay. Gorgeous room, very elegant and extremely clean. Bed was very comfy, pillows too.
Dinner was delicious, a lovely evening with piano being played throughout. Breakfast lovely too and plenty of choice. The staff were helpful, friendly and professional at all times, made us feel very welcome, comfortable and nothing too
Much trouble. Would definitely stay again
Staff were very accommodating and very polite.. the food was excellent with lots of choice. The grounds are kept really clean. A lovely place to relax and unwind.
Would definitely stay there again.
All the staff were marvellous. Friendly and accommodating. Lovely stay with a group of ten friends. This hotel is wonderfully spacious and tranquil. I can’t recommend it highly enough.
Had a 1 night stay here for work purposes.
Hotel was really nice & clean throughout with friendly staff from arrival to check out.
The room i stayed in was a good size with a large ensuite bathroom, coffee machine & pods & a good sized comfy bed.
I didnt eat in the hotel so cant comment on the food but it did smell nice however i did have a drink in the lounge area which was again a nice comfortable place to sit & relax. Would happily stay here again should i be in the area again either for work or pleasure.
Craig
Stayed 1 night in Jun 2024
6/10 Okay
Wendy
20 Jun 2024
Liked: Cleanliness, room comfort
Mmmmm.
The hotel building is quite grand with some beautiful features however it is a little ‘post covid’ with tired decor, too few staff and neglected gardens.
The first small bedroom we were offered was decorated in full on vivid lilac, not a colour that appeals to everyone, certainly not us. We paid an extra £30 for a larger neutral colour room, with a tired very poorly designed bathroom.
Our afternoon tea was good and generous, however having booked, we didn’t seem to be expected, the service was rather slow. Breakfast was good, when it arrived.
This hotel seems to be trying to gain customers with its wedding packages and theme nights etc. but it all seems rather stuck in the 1980s. The customer service needs to improve. There are no lifts and many stairs and different floor levels so not suitable for anyone with disabilities. I don’t think we’d return.
What an amazing find, beautiful surroundings, friendly welcoming team, excellent food and service, everything you could need in the lovely room (especially liked the tea selection and biscuits!) lots of great areas and sitting rooms to sit and enjoy Hintlesham Hall. We can’t wait to visit again.
Nice hotel, clean. Breakfast was excellent.
Bathroom was a little dated, the shower flow was poor and temperature control inconsistent.
It was obvious from looking at the fire escape map and seeing inside other rooms where the door had been left open, that we were given a very basic room. The hotel was nearly empty, but despite the fact we were there for several nights, there was no generosity shown.
A word of warning. If you are given the "Steamers" or "Carnival" room, you will be above the reception and the entrance door slams with a loud bang on every arrival and departure. Fortunately for us the hotel did not have many guests.
Susan
Stayed 3 nights in Apr 2024
6/10 Okay
Charity
Travelled with partner
10 Mar 2024
Disliked: Amenities
Food was great but the rooms are dated bathroom need updating and not really a spa on site just massage and nails