I have to say, yes they refunded just under half of my booking cost, but apartment wasn’t cleaned properly, it looked like it was still under construction and I don’t think they cared? My booking site gave me a discount which is out of my control, but it seemed that the hotel didn’t appreciate that I got the price that I did so they gave my family and I, an unfinished apartment. Needless to say, once bitten, twice shy. Never again. I don’t know if this is how they usually operate, but it’s a no frills hotel this one.