When we first got thier it was not very clear where reception was we found the second part,thier was no one thier, so we went in to the bar and the young man said he would get someone, Chantelle turn up drink in her hand slurping it asked what she could do for us,asked if we was part of the reception going on and immediately said we was in the wrong place had to go back and start again ,basically you not staying here,bare in mind we just had a long drive, said we had to go back to other reception and how could we had missed it,thier was no reception sign out or any thing, we felt uncomfortable as she made us feel as we was doing her a favour.finallywe found were we was going to be greated by a young man sam i think,we was given our rooms our dughter was placed about 18 rooms away near the fire exit door that was never seemed to be closed even at night which made her feel uncomfortable, the pool was closed on the Thursday for 4 hours to be cleaned but we got in thier that afternoon and the mud under the stairs was filthy full of mud they need to look,a red heart we found their also. Thier found bar staff helpful after we enquiries that we made for coffee and tea free we was not told by reception, cobwebs in hallway going downstairs need attention been thier a while and want us to use hand sanitizer which was never filled in two days we stayed. Room need updating tired , all through
Reception was good then we got Chantelle again to check out well ,we wont be back