6/10 Okay
Heidi H.
16 Nov 2024
Liked: Cleanliness
Check-In Issues
If check-in time does not matter for you, than this property is good, otherwise don't bother. We used this site for a leadership retreat with a scheduled itinerary. A couple weeks beforehand, I inquired about early check-in. I was told early check-in requests could not be made until 24 hours before. A few days before, I messaged for clarification on the actual check-in time as it was listed as 4 pm in some places and 5 pm in others. I also mentioned that we'd be making an early check-in request. It was confirmed that check-in is not until 5 and reiterated that early check in requests cant be made until 24 hours beforehand. Early check in was requested the evening beforehand, and I was promptly told I would have to wait until the next morning when they could check with housekeeping staff AND that I would be subject to a fee (which had not been mentioned in any previous communication regarding early check in). The next morning, I checked in, was told they did not have an answer back from housekeeping. A few hours later, I checked in, was told they still did not know. At about 1 hour before our early check-in requested time of 3 pm, I checked in again. At this point, my entire group of 28 people were killing time in Sandy until we got word. A short time later, I received word that we were good to go for a 3 pm check in and we would be charged an additional $50 plus tax. As a non-profit on a tight budget, this was frustrating and as a result we will not use this rental again.
Heidi H.
Stayed 2 nights in Nov 2024