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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Bar (on property)
Exterior
Exterior
Indoor pool, pool loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Restaurant
  • Pool
  • Parking included
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Bar
    Bar

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    15 min walk
  • Marketplace Mall
    17 min walk
  • Tim Hortons Iceplex
    4 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    13 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Exterior
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Breakfast included
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (1002)
The price is NZ$311
for 1 night
includes taxes & fees
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About the area

Rochester

When you stay at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel in Rochester, you'll be in the business district, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5.1 mi (8.2 km) from Strong and 14.9 mi (23.9 km) from Lake Ontario.

What's nearby

  • Marketplace Mall - 17 min walk - 1.5 km
  • Tim Hortons Iceplex - 4 min drive - 2.1 km
  • Strong Memorial Hospital - 6 min drive - 4.7 km
  • University of Rochester - 7 min drive - 5.4 km
  • Rochester Institute of Technology - 8 min drive - 7.4 km

Getting around

  • Rochester Station - 18 min drive
  • Greater Rochester Intl. Airport (ROC) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Hotel in Rochester with a fitness center and a 24-hour front desk
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Make yourself at home in one of the 120 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 37-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a ballroom.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Rochester? This hotel has 4300 square feet (399 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • Business centre
  • Computer station
  • Conference space (4300 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 444 out of 1004 reviews" "
Rating 8 - Good. 313 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Adnan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience. At night when we reached the hotel, there were some shaddy people standing in the front parking smoking pot. Right next to the sign that says we are not responsible for lost items in car. Park at your own risk. I had to move the car in the back, right in front of my room window so i can keep an eye on it. Other than that, it was okay experience.
Stayed 1 night in Aug 2024

6/10 Okay

Kati

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Heather

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that the girl today was nice but I was up all night cause of noise no one at front desk world answer I had to call 3 times there was also hair in the shower and I felt like stuff was crawling on me in the bed
Stayed 1 night in Aug 2024

10/10 Excellent

Guy

Stayed 1 night in Aug 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there a couple of years ago and wasn’t too happy now they have completely redone the place, new furnishings new mattresses very comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly, room nice and clean,good breakfast
Stayed 2 nights in Aug 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and beautiful. Clean and ample public areas. Room size is on the small size. Cozy. Small closet and bathroom space for the location. Make sure to confirm breakfast is included when booking. Location policy charges for breakfast on the weekends $16. /person.
Stayed 1 night in Aug 2024

8/10 Good

Qiyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff and clean room
Stayed 2 nights in Aug 2024

10/10 Excellent

Nishelle, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were smaller than I’d like them to be but the they were clean and safe. The real joy I experienced was with the staff. 100/10 customer service! The young gentleman and the lady who works at the front desk were beyond accommodating and helpful. They made my stay peaceful and comfortable! Forever grateful for how hard they worked to ensure that my family and I were taken care of.
Stayed 1 night in Jul 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerks weren’t very welcoming/friendly at our checkout. They didn’t even greet me or tell me that we were all set or ask if we were happy with stay etc. one just pointed to the other girl when I walked up to her. The other ignored me until she saw I was watching her. The cigarette butt station smelled bad all I could smell were old cigarettes while trying to pack my car. It shouldn’t be by the door. The breakfast tables weren’t very clean. The night staff were wonderful and helped us by bringing a crib. It was a little old but the bedding was very nice. My baby is starting to stand and hit her head on the side so maybe have a la k n play or two there instead. The rooms were very clean and perfect.
Stayed 1 night in Aug 2024

8/10 Good

Wyman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good size room, decent breakfast buffet, large bar fridge, shake shack across the street. Very weak Air Conditioning in the room, would not pick this hotel if you need it to be very chilly.
Stayed 3 nights in Aug 2024

6/10 Okay

Don

Hotel is old and worn out and the floor was dirty. Bed was comfortable
Stayed 1 night in Jul 2024

8/10 Good

Worley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located. Quiet
Stayed 2 nights in Aug 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Joy, Conneaut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but it’s a maze of halls to find your way around (to get to room, pool breakfast, & main checkout). Shower head is like a spa-so great! Wish they had a hot tub with the pool though. And not happy they charge extra $8/person for breakfast (that’s only slightly better than a normal buffet).
Stayed 1 night in Aug 2024

10/10 Excellent

Rick

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Gerry Ferris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was polite, courteous and very helpful. The breakfast was a nice surprise!
Stayed 2 nights in Jul 2024

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
I still have not received my money from the “hold” they had on my card and it’s really frustrating when the hotel says one thing but my bank says another.
Stayed 1 night in Jul 2024

10/10 Excellent

CHARLES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to soccer tournament fields granddaughter was playing at
Stayed 1 night in Jul 2024

6/10 Okay

Joel

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Old property that needs updated. Rooms are large but dated. Good location. Lots of food options nearby.
Stayed 2 nights in Jul 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Convenient to shopping.
Stayed 1 night in Jul 2024

6/10 Okay

Piera

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed at this property 7/14 7-17. Room was spacious - the hotel hallways were dated with warn carpet - daily room service didn’t happen for three days. We visited the front desk on day two and was assured the room would be cleaned. We returned to the room that evening and no service! We returned to the front desk and was told the “do not disturb sign” has been on the door. Frankly this is a lie - we always remove the sign when we leave and I assure you this sign was not on the door! We suspect this was said to avoid cleaning. Staff was argumentative and rude during this conversation- will not be returning
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn, Rochester, Jefferson Rd
I stayed here often when I was working. First stay since I retired 5 years ago and nothing has changed. Very positive experience!
Stayed 1 night in Jul 2024