First of all, there were a number of partially dressed people sitting out on the balcony in front of the various rooms on the second level. The entire property was very dark, the office was unattended, and had a sign on the door that said “sold out”. The office was unlocked and also completely dark. After 20 minutes of attempting to summon staff both in person and by phone, I resorted to calling Expedia for a refund. As we were getting ready to leave, the hotel clerk showed up. He seemed friendly, and wanting to make it right, and got us checked in. Finally, as we were getting out of the car to get settled into our room, a very confused young man approached us. He was speaking complete nonsense, and his body language was belligerent and threatening. He attempted entry into our room as we tried to key in. At that point, we ran to the car, locked the doors, drove to the office, and informed the clerk that we felt unsafe and that he should contact law enforcement about this individual. He understood, and told us to contact Expedia for a refund. He was apologetic and well intentioned. After settling at another hotel, we contacted Expedia, explained the situation, and the next day the sent a email providing me a full refund. However, that refund could take up to 15 days. What a nightmare.