First they kept saying they weren't receiving my security deposit payment, but as soon as i showed them it had gone through not once but twice, all of a sudden, it was "a miscommunication"...luckily i checked my bank account before allowing them to run it again like they wanted to do. Also, when I called to straighten any confusion up more quickly since I was driving to the hotel at that time, I was told that they cannot help me over the phone and I needed to respond to the texts being sent with any questions... oookay...so I did this, and THEN, they kept stating they were sending over the check-in info by text and email shortly, but it wasn't until I requested they reimburse me for the time I was not able to enter the room that MAGICALLY it came through text to me...mind you, this was an HOUR after check-in with my family and i waiting with our luggage. Then, after returning from dinner, the room was 76* inside, and no matter what the AC is on, it never gets any colder...at 8am, it finally made it down to 74*.
The property was clean, and spacious, with a great location, but the customer service was crap, they somehow blamed ME for them not getting me check-in info on time even though all texts and emails were working just fine...since I was already texting and emailing things to them throughout my drive there, and to top everything off, we got to sleep in a sauna without any tv's or fans in the bedrooms to help take your mind off sweating all night.