4/10 Poor
Jennifer
Travelled with family
30 Sept 2025
Disliked: Cleanliness, property conditions & facilities
My family and I have stayed at this property a few times, this is the last. Supposed to be non-smoking, yet people are smoking on the balcony and it ruins it for those who don’t. I paid for an ocean front room and was given a pool view with a partial ocean view. Complained about smokers and was moved from 6th floor to 5th. Same issue with smokers and this time balcony door handle loose and hard to open. Complained again and was told I’d get a call back when another room was ready. Never did. Lazy river (inside) was dirty and left us with a nasty smell of mildew and dirty socks. Had breakfast one morning at hotel (buffet) and it was not worth the price. Powdered eggs, burnt bacon, and just not like it used to be. Hotel says it is getting renovated this fall so maybe they don’t care right now. Carpet fresh scent masking the damp smell of mildew and who knows what else. Overall bad hotel experience and we won’t be back. Complained to front desk and only got parking refunded, which we didn’t know we were being charged until we checked in. At least the beach itself was nice and we found good places to eat in the area. This was my retirement vacation, should have stayed somewhere else.
Jennifer
Stayed 4 nights in Sep 2025