4/10 Poor
Karen
Travelled with family
10 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel is being renovated so think twice
When we booked this hotel, NOWHERE on the Hotels.com site did it say this hotel was being renovated. When we pulled up to the hotel, we thought it was condemned or abandoned because there were boarded up windows, and missing trim around the windows that were not boarded up. We tried to enter the building to see if it was open and the night manager was trying to put a mirror in her car and we had to wait 10 minutes while we watched her try to fit this mirror into her car. She finally gave up and unlocked the entrance door and entered the lobby and finally checked us in. We had a long 12 hour drive and was woken up at 6 am with fire alarms going off. It was a false alarm from the construction. Then we were woken up again at 8 am to the constant pounding and construction noise from the room above us and below us. We called down to the front desk to complain but their response was that it was on Hotels.com web site that they were under renovations, which it isn’t. We later went down to speak with Uma, the owner, we believe and she only offered to move us to a different room. That wasn’t going to help, because they were not renovating a certain floor or hall. It was willy nilly renovations, a room here or there. We couldn’t escape the noise. Uma wasn’t very nice to us when we brought it up to her again that nowhere on Hotels.com website was it listed under renovation, but she kept insisting it was. She was rude and didn’t care about our inconvenience. Terrible stay.
Karen
Stayed 2 nights in Sep 2024